Anyone work with them? I couldn't find any information on the forum when I ran a search, so I'd appreciate some feedback (good or bad). Thanks!

I have done shops for them this is a good company to work for. They have shops that are average to do and also there surveys aren't that difficult to do.

I have completed a bunch of shops for them. They are OK.

Check out the link under your post, it will show you all the threads that talk about Beyond Hello. I have done several shops for them and the pay was good and payment time was standard. They do mostly p/r retail jobs in my area that I'm not interested in.

Suprised, they are my standby, always having something to do, run in hte middle for pay and time paid.

Brak Wrote:
-------------------------------------------------------
> Check out the link under your post, it will show
> you all the threads that talk about Beyond Hello.
> I have done several shops for them and the pay was
> good and payment time was standard. They do mostly
> p/r retail jobs in my area that I'm not
> interested in.


Oh, my bad! I did a search on "Last 30 days" posts . Thanks!

Always paid on time. Reports are easy enough to keep me from feeling burdened. I can't self assign so that's my only complaint. I like to schedule blocks of assignments. Can't actually do that until you are approved. Once applied for 8 jobs and only got 1. The 1 I least wanted to do. Cool company.

royalnbn Wrote:
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> Always paid on time. Reports are easy enough to
> keep me from feeling burdened. I can't self assign
> so that's my only complaint. I like to schedule
> blocks of assignments. Can't actually do that
> until you are approved. Once applied for 8 jobs
> and only got 1. The 1 I least wanted to do. Cool
> company.


Oh yeah, I was wondering about this. I applied for a job and waited for over a week to be approved for it, and decided it just wasn't worth my time (I felt like they didn't respect my time by making me wait for that long). I wonder how they make their decisions on who is going to get the job?

They are quite nice to work for. However, the pay is not great. They do pay by paypal on time.

Finally I can reciprocate! They always give me a 10 and now I can give them a 10!

Hello all

I am a scheduler for Beyond Hello. I appreciate the feedback. I just learned of this forum, and I hope to be able to help you out if needed. As for how we chose the shoppers to go with, random. We have about 7 schedulers who work for different clients (not for an area, but for different clients). So if you apply for 10 jobs, and only get one, one reason may be that there are several people scheduling the shops. Another reason may be the client requests we only assign a shopper so many evaluations to do for them. We may also have a shopper who has a higher score, has a mspa certification or the social security number has been approved. Lots of reasons. Maybe we asked a question and you didn't answer it, but another shopper did. Please go to our job board often, shops come and go every day. www.Beyondhello.com. THANKS!

i have done 7 shops for them... they are fair in grading and what they require and are quick to bonus shops

@ginabeyondhello
welcome to the forum, i must say we enjoy the perspectives of schedulers, and people employed by the company offer a different perspective on information...
a minor annoyance on your website is that there is a drop down box for the shopper login with places for your sn and password... when you click login it sends you to the sassie login page where you again have to enter your information to get to your shopper page... perhaps just a link to the sassie site from the home page would eliminate this

cooldude, you can bookmark just the sassie login pages. That avoids the whole pass through issue. Hopefully companies never put important information for shoppers on their regular website unless they have put a link on their sassie login because once I am registered I generally don't return to the company page unless I'm searching for phone numbers etc.

I work for them, seems last post got lost....they were one of my first, love love their coffee shops. They have an age requirement for a upscale retail, only complaint, but always pay on time. I too am annoyed at having to sign in twice.

Irene_L.A. Wrote:
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> I work for them, seems last post got lost....they
> were one of my first, love love their coffee
> shops. They have an age requirement for a upscale
> retail, only complaint, but always pay on time. I
> too am annoyed at having to sign in twice.


Oh my gosh the signing in twice...I thought I was just not computer literate enough to figure out how to avoid that. For some reason that really irritates me. I only do home improvement for them and eye exam/glasses. I don't mind those because they are a huge double dip when paired with insurance paying.

Liz

Traveliz Wrote:
-------------------------------------------------------
> Irene_L.A. Wrote:
> --------------------------------------------------
> -----
> > I work for them, seems last post got
> lost....they
> > were one of my first, love love their coffee
> > shops. They have an age requirement for a
> upscale
> > retail, only complaint, but always pay on time.
> I
> > too am annoyed at having to sign in twice.
>
>
> Oh my gosh the signing in twice...I thought I was
> just not computer literate enough to figure out
> how to avoid that. For some reason that really
> irritates me. I only do home improvement for them
> and eye exam/glasses. I don't mind those because
> they are a huge double dip when paired with
> insurance paying.
>
> Liz

I will bring this "issue" up to the appropriate people. However, I do know we do place information on our website daily. Bonused shops, were we need help, if there is an issue with the website etc. When I log in as a shopper, the sassie site automatically puts my information in there. That doesn't happen to you guys? Huh. I don't think I ever clicked automatic fill in anywhere.

I've had only good experiences with Beyond Hello in my first few months as a mystery shopper. As to my log-in, RoboForm does a nice job of getting me to the second screen, which is already filled in (whether or not I use RoboForm to get there), so I just click "Go." Yes, it's an extra screen and an extra click beyond what I have to do for other MSC sites, but it isn't bad.

I'm new at mystery shopping I only did one mystery shop so far for them. It's been over a week after I submitted my report and I didn't get any response from them on how my report was. My ssn was still pending but now it's verified. Not sure how long does it take for them to review my report.

Not all MSC's rate and review. If there was a problem they would get to you right away. Check your shop log. I would not worry about reviews. If you start waiting for them you might go mad. Stay w/ us Purple. It will save a lot of grief.

We do rate and review the shops. Sometimes it takes a few days to get through our system. First we have a reviewer look at the evalaution, then we have a proofer look at the evaluation. If we have a question, we then email you. This email comes from an automatic email that sometimes looks like it may be a posting from our sassie site. So make sure you open them all. Also, like cynb said, check your shop log, it should change as it goes through our process. Thanks.

I have a friend who did an upscale shop for them. When she arrived at the location, she was completely ignored. The employee was assisting another person. She said that he did not greet her and the people in the back just looked at her. She stayed in the store for over 20 minutes and no one said ANYTHING. She said that the employee on the floor kept looking over at her but didn't even smile. When she e-mailed beyond hello, she didn't receive a reply. She stated in the e-mail that she decided not to wait any longer because she felt uncomfortable. She asked the scheduler what she should do and the scheduler did not give her a reply.

She returned to her shop log a few days later and saw that she'd been cited. She contacted natalie and asked her if she could explain what the citation was for, as she'd asked Natalie how she should go forward with the report. After not receiving a reply, she called and left a message, with no return call.

Neither one of us has shopped for them since. She said that the experience was her worst customer service experience ever. She thinks that race may have been a factor, and she's someone who never brings up the race card, but she couldn't figure out what else it could be considering she wore $600 shoes and carried an expensive purse. The experience just left a bad taste in her mouth because she was never told why she was cited.

I apologize this happened to your friend. What someone should have responded is that if you are not approached, you need to approach an associate and ask a question. (of course, this depends on the project specifications, but in most cases). Since your friend didn't do this, the client wouldn't accept the evaluation. The citation probably occured because the due date passed. While the phone call and email should have taken care of the overdue notice, it doesn't appear this is the case on this evaluation. Again, I don't know the specifics as I am not that scheduler, nor am I the shopper. As a shopper, in the future, if you are not approached, always follow the project specifications, they will tell you what to do.

Anon Girl:
I totally agree that someone @ BH should have gotten back to the shopper w/ guidance and an explanation.
However, as Gina said, it is a basic tenant of mystery shopping that if you are not approached by an employee within a certain amount of time you have to approacch someone and ask for assistance. No MSC will pay for a report if you do not do this and it is always detailed in the guidelines.
I would not expect to have my report accepted if I went to a location and did not interact w/an employee. Still someone should have contacted you to explain this or I mean the shopper.

AnonymousGirl Wrote:
-------------------------------------------------------
> When she e-mailed beyond hello, she didn't
> receive a reply. She stated in the e-mail that
> she decided not to wait any longer because she
> felt uncomfortable. She asked the scheduler what
> she should do and the scheduler did not give her a
> reply.
>
> She returned to her shop log a few days later and
> saw that she'd been cited. She contacted natalie
> and asked her if she could explain what the
> citation was for, as she'd asked Natalie how she
> should go forward with the report. After not
> receiving a reply, she called and left a message,
> with no return call.
>

I find that odd, since BH is generally pretty easy to work for. Most of their shops state clearly that you MUST interact with an associate or your shop will be invalid. I will usually engage the associate with a question, no matter the MSC, even if they ignore me. It's part of the assessment. If I attempt to do so and they decline to respond (rare), I try to be as detailed as possible. I am sorry that happened to your friend. Sounds ugly from the client perspective.

That having been said, I delete e-mails for shops for BH where that particular scheduler is involved. I am more than happy to work with the rest of them, as they are very friendly, personable and helpful.

I wanted to confirm before replying. She said that the assignment rules did not specify anything about approaching the sales associate, only that it was required that she interact with one for 20 minutes. She remembers rereading the shop rules once she didn't receive a reply from natalie. The sales associate was assisting the same person the entire time and they spent a lot of the time talking about random things, which she did mention in her e-mail, so it's not as if the sales associate would have helped her anyways, considering they made eye contact. She said the worst part was that she smiled at him a few times and he kept giving her that "side eye" look.

I think that in cases like this, even if the shop is not acceptable, I would hope that the MSC lets their client now what happened. Something along the lines of "we had a report that we wouldn't accept, but we wanted to relay to you what happened to our shopper during one of our visits." She wanted to call corporate but was unsure since she went in as a mystery shopper, although a report wasn't used. I told her that I didn't know what to tell her, but to make sure NOT to mention that she was a mystery shopper if she decided to do that.

I've never had a problem with a BH shop or communication, but a friend of mine received a citation for failing to complete a shop she did not even request. She was going to be in the general vicinity, and the scheduler asked is she could try to do it if she had time. She didn't, and got a citation.

Edited 1 time(s). Last edit at 09/28/2011 11:32PM by nicelytwicely.

We do in some cases send reports on to the client even if we cannot accept them. This is very rare however. Like I mentioned before, the scheduler should have responded back, but she didn't. We are all human. I would be surprised if she had to interact for 20 minutes. Maybe it was required to be in the store for 20 minutes? Again, nothing I can do about it now, but if in the future any shoppers have emailed and did not receive a response in a resonable amount of time, please feel free to call us. Each scheduler has a different schedule, but you can always get a hold of someone in the office during business hours.

GinaBeyondHello Wrote:
-------------------------------------------------------
> We do in some cases send reports on to the client
> even if we cannot accept them. This is very rare
> however. Like I mentioned before, the scheduler
> should have responded back, but she didn't. We are
> all human. I would be surprised if she had to
> interact for 20 minutes. Maybe it was required to
> be in the store for 20 minutes? Again, nothing I
> can do about it now, but if in the future any
> shoppers have emailed and did not receive a
> response in a resonable amount of time, please
> feel free to call us. Each scheduler has a
> different schedule, but you can always get a hold
> of someone in the office during business hours.

Yes no doubt the 20 minutes is re time spent in the store. I have never had guidelines indicating that you have to spend 20 minutes w/ one employee. Just always find someone to interact w/ and you will be OK. Am I right on this Gina?
cyn
Yes no doubt the 29 minutes was about

Yes, for the most part, you are correct Cyn!

YEAH thanks for the reply. Just want to get good info out there. The guidelines are often complicated, but I would say for good reason.
cyn