I looked up the status of a recent shop done for an online order/pickup of Asian food. I received a text receipt/confirmation but no email. I took a screenshot of that text and that is what I submitted along with the receipts that were on the bag of food. In my report, I also noted an email receipt was not received.
Yet, I get punished with a 1 score, a rejected report, and no payment. They don't even bother to send me an email notifying me there was a "problem". How do we provide something that was never given to me? I emailed them back, let's see if they respond appropriately.