Literally Crying Laughing - Customer Impact Email of the Day
Hello all,
A great rep brought this to my attention over the weekend. That is not the tone or tenor anyone at CI should be speaking to you all with. Individual issues with problem reps should be handled 1 on 1 with the offending reps. Emails to larger groups of reps with tips or things to look out for and avoid are fine, but only in a positive and supportive manner intended to make the entire process of scheduling and field work better for you, us and of course our clients.
His supervisor will be addressing it with him today and he will learn the (multiple) reasons why the tone was inappropriate and you should see immediate improvement in his presentation. Please email me directly if that doesn't happen for any reason, or any time you think something handled by my team should be brought to my attention.
Daniel Price
Chief Operating Officer
Customer Impact, LLC
dprice@customerimpactinfo.com
A great rep brought this to my attention over the weekend. That is not the tone or tenor anyone at CI should be speaking to you all with. Individual issues with problem reps should be handled 1 on 1 with the offending reps. Emails to larger groups of reps with tips or things to look out for and avoid are fine, but only in a positive and supportive manner intended to make the entire process of scheduling and field work better for you, us and of course our clients.
His supervisor will be addressing it with him today and he will learn the (multiple) reasons why the tone was inappropriate and you should see immediate improvement in his presentation. Please email me directly if that doesn't happen for any reason, or any time you think something handled by my team should be brought to my attention.
Daniel Price
Chief Operating Officer
Customer Impact, LLC
dprice@customerimpactinfo.com
DPrice - you are one in a million! Your team is lucky to have you, and so are we!
@dprice
Hopefully, a teaching moment and he's okay with the bit of fun here.
Hopefully, a teaching moment and he's okay with the bit of fun here.
When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.
Alexander Den Heijer
Alexander Den Heijer
@prince wrote:
@dprice
Hopefully, a teaching moment and he's okay with the bit of fun here.
We've addressed it with him and will help work with him on future emails like that so he should be fine. Thank you for thinking of him!
Also...I'm fine with the fun here (y'all had me laughing!) so he will have to be fine with it!
Weird I don't think I received that email...is it region locked?
You're the best and thanks for responding!
Side note, I had someone from CI ask me to drive 110 miles last week for $10, it was kind of insulting.
Side note, I had someone from CI ask me to drive 110 miles last week for $10, it was kind of insulting.
@piebaby wrote:
You're the best and thanks for responding!
Side note, I had someone from CI ask me to drive 110 miles last week for $10, it was kind of insulting.
“kind of” haha
Fun, Money Savings, Money Making -DustyzDealz Dot Com
@piebaby wrote:
You're the best and thanks for responding!
Side note, I had someone from CI ask me to drive 110 miles last week for $10, it was kind of insulting.
I started a different thread about that, I think it was a system issue bc I got emails for 2 locations 325 miles apart for $10 each and notified the scheduler.
That has to be the case. Sometimes when the system pulls the zip code radius or the scheduler sets it for too far out it can grab some people who are nowhere near the location. I will tell them to try and dial it in closer!
@joanna81 wrote:
@piebaby wrote:
You're the best and thanks for responding!
Side note, I had someone from CI ask me to drive 110 miles last week for $10, it was kind of insulting.
I started a different thread about that, I think it was a system issue bc I got emails for 2 locations 325 miles apart for $10 each and notified the scheduler.
@Cassiespark wrote:
DPrice - you are one in a million! Your team is lucky to have you, and so are we!
Daniel Price is the owner/CEO of Customer Impact.
Not my circus - Not my monkeys @(*.*)@
~Polish Proverb~
~Polish Proverb~
Daniel is their Chief Operating Officer. Scott Hiller is the President.
Here's their leadership team if you are looking for this info:
[customerimpactinfo.com]
Here's their leadership team if you are looking for this info:
[customerimpactinfo.com]
@cubbiecat wrote:
@Cassiespark wrote:
DPrice - you are one in a million! Your team is lucky to have you, and so are we!
Daniel Price is the owner/CEO of Customer Impact.
They get what you paid for. If they can do better but they can't.
Whatever title Daniel has, he will help you. Guaranteed!
And he finds amusement in our posts. He's actually told me what company took their client when they stopped mystery shopping and went to sorry my stroke hit and i can't say.
And he finds amusement in our posts. He's actually told me what company took their client when they stopped mystery shopping and went to sorry my stroke hit and i can't say.
Today I received an offer for a "route" of one shop 521 miles round trip, for $15. Hmmmmm, no.
@dprice wrote:
That has to be the case. Sometimes when the system pulls the zip code radius or the scheduler sets it for too far out it can grab some people who are nowhere near the location. I will tell them to try and dial it in closer!
@joanna81 wrote:
@piebaby wrote:
You're the best and thanks for responding!
Side note, I had someone from CI ask me to drive 110 miles last week for $10, it was kind of insulting.
I started a different thread about that, I think it was a system issue bc I got emails for 2 locations 325 miles apart for $10 each and notified the scheduler.
You too? Mine was 700 miles. One way.@mjt9598 wrote:
Today I received an offer for a "route" of one shop 521 miles round trip, for $15. Hmmmmm, no.
They must have left off a couple of zeros after the 15.
If your path dictates you walk through hell, do it as though you own the place. -unknown
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