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Literally Crying Laughing - Customer Impact Email of the Day

February 17, 2025 01:43PM
I'm actually a little disappointed I didn't get the email. Definitely sounds like he needs a "coaching" email.
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More Discussions About Customer Impact (All Companies)
February 17, 2025 05:27PM
Hello all,

A great rep brought this to my attention over the weekend. That is not the tone or tenor anyone at CI should be speaking to you all with. Individual issues with problem reps should be handled 1 on 1 with the offending reps. Emails to larger groups of reps with tips or things to look out for and avoid are fine, but only in a positive and supportive manner intended to make the entire process of scheduling and field work better for you, us and of course our clients.

His supervisor will be addressing it with him today and he will learn the (multiple) reasons why the tone was inappropriate and you should see immediate improvement in his presentation. Please email me directly if that doesn't happen for any reason, or any time you think something handled by my team should be brought to my attention.

Daniel Price
Chief Operating Officer
Customer Impact, LLC
dprice@customerimpactinfo.com
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February 17, 2025 05:29PM
You are THE BEST!
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February 17, 2025 05:51PM
DPrice - you are one in a million! Your team is lucky to have you, and so are we!
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February 17, 2025 08:35PM
@dprice
Hopefully, a teaching moment and he's okay with the bit of fun here.
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February 17, 2025 09:56PM
@prince wrote:

@dprice
Hopefully, a teaching moment and he's okay with the bit of fun here.

We've addressed it with him and will help work with him on future emails like that so he should be fine. Thank you for thinking of him!

Also...I'm fine with the fun here (y'all had me laughing!) so he will have to be fine with it! winking smiley
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February 17, 2025 10:07PM
Weird I don't think I received that email...is it region locked?
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February 18, 2025 07:26AM
Long live King Daniel.
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