Literally Crying Laughing - Customer Impact Email of the Day
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Aww. Poor kid. He didn't know what he was getting into.
That's funny.... I have no sympathy for them. They constantly like to give their work out to the lowest bidder even if you've been doing the same work for a while for them. They don't care about you. If someone is willing to do the same job for a 50 cents cheaper, they will give it to them instead of you.
Schedulers gotta eat, too! ❤️
Emoji credit: BayShopper22
Emoji credit: BayShopper22
He's a full time employee, not a scheduler. They have a different model at CI.
I should post the whole email for complex. Its just so.long. Its this rambling, unhinged ranting from someone who doesn't seem to understand how this all works. This project is VERY IMPORTANT! He's CRACKING DOWN! He will be KEEPING TRACK! He will be issuing PUNISHMENTS! I'm sorry I just think this poor kid received no coaching and he decided to lecture a bunch of adult strangers on their behavior.
I should post the whole email for complex. Its just so.long. Its this rambling, unhinged ranting from someone who doesn't seem to understand how this all works. This project is VERY IMPORTANT! He's CRACKING DOWN! He will be KEEPING TRACK! He will be issuing PUNISHMENTS! I'm sorry I just think this poor kid received no coaching and he decided to lecture a bunch of adult strangers on their behavior.
@Okie wrote:
Schedulers gotta eat, too! ❤️
Emoji credit: BayShopper22
Exactly. He's afraid CI is being taken advantage of?
Um, hold my beer.
Um, hold my beer.
@Bob Stone wrote:
That's funny.... I have no sympathy for them. They constantly like to give their work out to the lowest bidder even if you've been doing the same work for a while for them. They don't care about you. If someone is willing to do the same job for a 50 cents cheaper, they will give it to them instead of you.
I think his Valentine date flaked on him and he was crying and yelling when he wrote that email.
I posted from my iPhone. I guess it worked?@Cassiespark wrote:
He's a full time employee, not a scheduler. They have a different model at CI.
I should post the whole email for complex. Its just so.long. Its this rambling, unhinged ranting from someone who doesn't seem to understand how this all works. This project is VERY IMPORTANT! He's CRACKING DOWN! He will be KEEPING TRACK! He will be issuing PUNISHMENTS! I'm sorry I just think this poor kid received no coaching and he decided to lecture a bunch of adult strangers on their behavior.
@Okie wrote:
Schedulers gotta eat, too! ❤️
Emoji credit: BayShopper22
Cassiespark, Sorry, I didn't know. I'm not too familiar with Customer Impact. That's one where I haven't signed up.
Just based off casual browsing of the forums, where I have no horse in this race, it seems like there's an issue related to CI brought up every so often.
None of my business, and I have no clue about the organization structure and operations. But at some point along the line, it seems like there needs to be stronger leadership taking place? I could be totally off-base here.
Unrelated, but one time, I'm reminded of a scheduler who sent a humorous email to certain shoppers about a hard-to-fill location, in a tactful way. I laughed with him/her, because it's one of the few times the scheduler let shoppers know about his/her pain.
BayShopper22, Yes, it worked! I tried inserting an emoji one time, but it didn't work. Instead, a question mark populated.
Just based off casual browsing of the forums, where I have no horse in this race, it seems like there's an issue related to CI brought up every so often.
None of my business, and I have no clue about the organization structure and operations. But at some point along the line, it seems like there needs to be stronger leadership taking place? I could be totally off-base here.
Unrelated, but one time, I'm reminded of a scheduler who sent a humorous email to certain shoppers about a hard-to-fill location, in a tactful way. I laughed with him/her, because it's one of the few times the scheduler let shoppers know about his/her pain.
BayShopper22, Yes, it worked! I tried inserting an emoji one time, but it didn't work. Instead, a question mark populated.
@BayShopper22 wrote:
I posted from my iPhone. I guess it worked?@Cassiespark wrote:
He's a full time employee, not a scheduler. They have a different model at CI.
I should post the whole email for complex. Its just so.long. Its this rambling, unhinged ranting from someone who doesn't seem to understand how this all works. This project is VERY IMPORTANT! He's CRACKING DOWN! He will be KEEPING TRACK! He will be issuing PUNISHMENTS! I'm sorry I just think this poor kid received no coaching and he decided to lecture a bunch of adult strangers on their behavior.
@Okie wrote:
Schedulers gotta eat, too! ❤️
Emoji credit: BayShopper22
I think you are right on base! As usual! I wish I knew how to make the emoji. 
Can't say I got that email. Have you forwarded this to Daniel?
A punishment worse than a coaching note?!?!?!?!?
No I haven't. I'm staying out of it. I do so little work for them. I figure someone who this actually upset or had an impact on can take it up with Daniel.
@weatherman2111 wrote:
Can't say I got that email. Have you forwarded this to Daniel?
Who’s to say this is a new hire and not a pen name from the owner or a manager? I would have to see the whole thing before my antennae are raised, but they’ve got to be hurting with no bites on their low paying shops. Making us think that there’s still a demand (but we’re still failing them) might be a way to convince us that they’re worthy. It seems odd that they would let a new hire under their purview ‘go rouge’ and act like a lil’ b without their permission.
Edited 1 time(s). Last edit at 02/15/2025 09:08PM by Minime.
Edited 1 time(s). Last edit at 02/15/2025 09:08PM by Minime.
Its a real person, I looked him up on LinkedIn. Looks like a college kid. They hire a lot of college kids, or super recent grads as they can get them to work cheap and they are plentiful in their hq city. Despite their age, i totally agree they shouldn't have let this person go rogue like this. Its a temper tantrum put to email.
@Minime wrote:
Who’s to say this is a new hire and not a pen name from the owner or a manager? I would have to see the whole thing before my antennae are raised, but they’ve got to be hurting with no bites on their low paying shops. Making us think that there’s still a demand (but we’re still failing them) might be a way to convince us that they’re worthy. It seems odd that they would let a new hire under their purview ‘go rouge’ and act like a lil’ b without their permission.
@Cassiespark - Maybe you should not have mentioned "LinkedIn." If you know what I mean.
LinkedIn is a beautiful professional platform! There's no anonymity. For this purpose, it helps verify the person's place of employment with his/her work email, with the checkmark.
It's easy to network and showcase your experience and work. Internal recruiters are able to contact you directly about opportunities that aren't posted. Personal recommendations can be made public. It's replaced the traditional resume. In my opinion, this is something that every professional should have and actively maintain.
Edited 1 time(s). Last edit at 02/15/2025 11:43PM by Okie.
It's easy to network and showcase your experience and work. Internal recruiters are able to contact you directly about opportunities that aren't posted. Personal recommendations can be made public. It's replaced the traditional resume. In my opinion, this is something that every professional should have and actively maintain.
Edited 1 time(s). Last edit at 02/15/2025 11:43PM by Okie.
We know this about LinkedIn. It seems you are responding without knowing what I am referring to. That is why I directed my message to @Cassiespark!
HA HA HA. I actually forgot all about that. Water under the bridge.
@purpleicee wrote:
@Cassiespark - Maybe you should not have mentioned "LinkedIn." If you know what I mean.
purpleicee, Oh jeez, you're correct. I don't even want to know what you're hung up on now.
I just got the email today. There is a two week window between 7 am and 7 pm to get the jobs done; how many shops have that flexibility? Rampant flaking really shouldn't be a thing. If someone doesn't like the pay then they shouldn't be taking the job, so that is irrelevant.
What does his age matter? He has a job to do, and when the project doesn't go smoothly I am sure he is getting pressure from above.
What does his age matter? He has a job to do, and when the project doesn't go smoothly I am sure he is getting pressure from above.
i understand being upset at flakers, if you accept a job, it’s on you to complete it. i’ve asked for a lot of extensions from them, but keep them in the know about it, and NEVER flake… as i assume that would put me in the doghouse. i just think about if i was in their shoes and someone flaked on me, i wouldn’t want to deal with that person again. in saying that, i think the guy probably should not have sent that as a mass email. imagine the reps who did their job well, exhausted after a 6 hour day driving around, and they get home to read that email? just send it to all the flakers, shouldn’t be that hard. also, he’s been there like a month or 2? how much could he have learned? he’s talking like a 10 year vet on a power trip lol. i’ve never seen that demanding of an email from CI. i dunno, maybe it works on some reps, but i can’t stand the bossy, scolding style. the best ci schedulers/workers can sooth you and make you want to work for them.
@Okie wrote:
purpleicee, Oh jeez, you're correct. I don't even want to know what you're hung up on now.
FYI - I am not hung up on anything.
purpleicee, Water under the bridge. I shouldn't have even posted.
I completely agree that rampant flaking is not acceptable. Issue is, most people don't. And those that do on this project probably didn't realize what they were signing up for when they took a large route of $10 locations, so maybe they just gave up. I don't know.
What I do know is how to communicate in a professional setting, and this guy missed on all fronts. A long ranting email about how his needs are not being met doesn't really matter to most people reading it. Directing a scolding email at a large group of people, instead of just the group he is upset with, was a miss. It served only to alienate, not to motivate. His age matters, because the style of writing was that of a petulant teenager. I happen to have one of those at home, so fancy myself a bit of an expert. Sigh.
What I do know is how to communicate in a professional setting, and this guy missed on all fronts. A long ranting email about how his needs are not being met doesn't really matter to most people reading it. Directing a scolding email at a large group of people, instead of just the group he is upset with, was a miss. It served only to alienate, not to motivate. His age matters, because the style of writing was that of a petulant teenager. I happen to have one of those at home, so fancy myself a bit of an expert. Sigh.
@bradkcrew wrote:
I just got the email today. There is a two week window between 7 am and 7 pm to get the jobs done; how many shops have that flexibility? Rampant flaking really shouldn't be a thing. If someone doesn't like the pay then they shouldn't be taking the job, so that is irrelevant.
What does his age matter? He has a job to do, and when the project doesn't go smoothly I am sure he is getting pressure from above.
For the employee himself, I do hope it works out for him, and there's a silver lining. I'm partial to younger employees in general at times, because of the learning curve and having to work in a different environment, without much direction, at times.
In my previous line of work, we brought on college students for internships and sometimes converted them to full-time employees. Our expectations were tempered. Some were naturally better at communicating effectively, successfully coordinating work, learning fast, and working well without much direction. Where that can take others longer to develop.
Maybe part of the issue here, is that he's not putting a face to ICs and doesn't understand that he needs to win them over in order to get the work done. I'm guessing he interacts with the client on a more closer basis, and may be narrowly focused on results. I'm not sure if one self-assigns this work, and there's no interaction involved beyond that. But hopefully, it gets better for all of those involved!
In my previous line of work, we brought on college students for internships and sometimes converted them to full-time employees. Our expectations were tempered. Some were naturally better at communicating effectively, successfully coordinating work, learning fast, and working well without much direction. Where that can take others longer to develop.
Maybe part of the issue here, is that he's not putting a face to ICs and doesn't understand that he needs to win them over in order to get the work done. I'm guessing he interacts with the client on a more closer basis, and may be narrowly focused on results. I'm not sure if one self-assigns this work, and there's no interaction involved beyond that. But hopefully, it gets better for all of those involved!
My understanding is that each MSC has a certain percentage of flakes. For a big growing project like this, they are going to get newer shoppers without track records. This company also posts their jobs on the gopher app which for the "I just need to earn some extra bucks" crowd may be more complicated than they bargained for. It's the cost of doing business in this period of fast tech. Hopefully this poor guy will figure it out. I have taken hundreds of jobs for CI and haven't ever flaked. They are a very good company to work with. I get reminder emails when the completion time is imminent. Somehow he has to factor in the flakes because they are not going away no matter how long his email is or how much he lectures.
I have no idea if the schedulers or other employees like this crybaby get commissions but it seems like there’s some incentive for them based on getting the shops done for a pittance. They probably see dollar signs with each one accepted and count on that $. So if the shops don’t get completed, it’s very disappointing when the reality sets in that it’s not exactly a breeze and easy $.
I’ve had a younger newbie hound me with constant reminders, wanting to know what time I would be at the shop, request that I text them when I was on my way.…so worried that they would lose the $ on a shop or not meet some quota. I had to tell the nag to back off and will not work with her again.
This guy made it known that it’s all about him which is a disaster.
I’ve had a younger newbie hound me with constant reminders, wanting to know what time I would be at the shop, request that I text them when I was on my way.…so worried that they would lose the $ on a shop or not meet some quota. I had to tell the nag to back off and will not work with her again.
This guy made it known that it’s all about him which is a disaster.
I got the email and felt kinda bad for him. He is my scheduler and he is, in my opinion, a little overwhelmed. He has made some mistakes with me but par for the course. I don't think that email should have went to everyone, only the flakers. Live and learn, we were all young once. At least he is trying!! Hoping he is successful. This project makes me a good amount of money so I am rooting for him and the entire CI team. Certainly a large undertaking.
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