I will chime in and note that I began working for them last year before I knew any of the negative feedback about this forum. There are a handful of hotel shops that I do for them on a regular basis in my area, and one of them is quite high profile (and one that I had always wanted to stay at before I began mystery shopping). I have always found them easy and straightforward to work with, they communicate very well with me, and they have paid me much better fees and travel expenses than other companies. I saw that most of the negative feedback was from the past. As long as I continue to have a wonderful relationship with them (I LOVE one of the shops that I get to do for them, and I am doing it for a third time in two weeks), I will continue to do so. That being said, I understand why others avoid them based on past experience.