Five Guys new questionnaire - what's with the 2 invoice uploads?

So I guess the questionnaire is "simplified" (though now it's even more useless - asks more pointless questions and less insightful ones that might actually help improve guest experience). Now takes about 5 minutes to complete if you just say everything was great. Even stupider it asks at the end "how did you like doing this stupid survey - what was the hardest part: Reading? driving a car to restaurant? (more inane options).

But the confusing part: when you get to the invoice upload page, there was space for 2, and it wouldn't let you pass without uploading 2. I tried to just upload the one receipt twice (didn't work). The uploaded a picture of the restaurant to move forward. The shop didn't include a milkshake - anyone know wtf they want a picture of here?

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They want a picture of the receipt that is stapled to the bag that your order comes in. Its all so stupid and redundant.
Well I read the new instructions, and I've even done 1 or 2 five guys shops since they changed them (where you now have to stupidly order just the burger... and THEN the fries and drink), and I never uploaded the receipt attached to the bag before, or even read in the guidelines where it says to do so - does it really say this now?

wonder what's going to happen to my shop, because god knows i can't afford the outrageous cost of 5G if it's coming out of my own pocket!
Yes, the Guidelines now say that you have to attach images of the receipt and of the grill slip that is attached to the bag.

Also they are now required to ask if you want fries, a drink, and a milkshake, If they miss any of those, you have to report which one(s). I have noticed in the last month that they have gotten very good about asking about all three of them. I assume that some stores lost bonuses for not asking about all three.
@non sequitur wrote:

Well I read the new instructions, and I've even done 1 or 2 five guys shops since they changed them (where you now have to stupidly order just the burger... and THEN the fries and drink), and I never uploaded the receipt attached to the bag before, or even read in the guidelines where it says to do so - does it really say this now?

wonder what's going to happen to my shop, because god knows i can't afford the outrageous cost of 5G if it's coming out of my own pocket!

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
It seems as if they are asking for a picture of the PICK TICKET that some places attach to the bag. I haven't done one yet with this requirement, but just sitting here reading all of the comments and suggestions and folks calling the PICK TICKET a receipt is starting to grate on my nerves.

No matter how you slice it, the pick ticket is absolutely not a receipt. And the receipt is itemized, and shows exactly what you ordered, so having a picture of the pick ticket seems redundant, at best. I don't ever remember getting a pick ticket on the bag at 5G, it doesn't make sense to put it on the customer's bag.

It might be something that would be good for meal delivery services like doordash, but the drivers don't need to know what's in your bag. They can't correct the order, they aren't even supposed to open the bag, so how are they supposed to know what actually went into the bag.
There is always a piece of paper (call it whatever you want to call it) stapled to the bag at Five Guys. It has to be there since it has the order number on it that they call so that you know it is time to pick up your food. If it is a take-out order, it has the name of the person on it rather than the order number.

Why that piece of paper is useful to the Five Guys as part of the report is unknown to me. But it is there, and very easy to collect and to then attach the image of it. I often use that piece of paper to take notes while sitting at the table.
@Morledzep wrote:

It seems as if they are asking for a picture of the PICK TICKET that some places attach to the bag. I haven't done one yet with this requirement, but just sitting here reading all of the comments and suggestions and folks calling the PICK TICKET a receipt is starting to grate on my nerves.

No matter how you slice it, the pick ticket is absolutely not a receipt. And the receipt is itemized, and shows exactly what you ordered, so having a picture of the pick ticket seems redundant, at best. I don't ever remember getting a pick ticket on the bag at 5G, it doesn't make sense to put it on the customer's bag.

It might be something that would be good for meal delivery services like doordash, but the drivers don't need to know what's in your bag. They can't correct the order, they aren't even supposed to open the bag, so how are they supposed to know what actually went into the bag.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
@myst4au wrote:

There is always a piece of paper (call it whatever you want to call it) stapled to the bag at Five Guys. It has to be there since it has the order number on it that they call so that you know it is time to pick up your food. If it is a take-out order, it has the name of the person on it rather than the order number.

Why that piece of paper is useful to the Five Guys as part of the report is unknown to me. But it is there, and very easy to collect and to then attach the image of it. I often use that piece of paper to take notes while sitting at the table.
@Morledzep wrote:

It seems as if they are asking for a picture of the PICK TICKET that some places attach to the bag. I haven't done one yet with this requirement, but just sitting here reading all of the comments and suggestions and folks calling the PICK TICKET a receipt is starting to grate on my nerves.

No matter how you slice it, the pick ticket is absolutely not a receipt. And the receipt is itemized, and shows exactly what you ordered, so having a picture of the pick ticket seems redundant, at best. I don't ever remember getting a pick ticket on the bag at 5G, it doesn't make sense to put it on the customer's bag.

It might be something that would be good for meal delivery services like doordash, but the drivers don't need to know what's in your bag. They can't correct the order, they aren't even supposed to open the bag, so how are they supposed to know what actually went into the bag.

My assumption is for the "They gave me the wrong order" stuff to see what was on the kitchen ticket.

Also, stapled? I only ever see tape.
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