Jack network payment

Anyone have any experience with their shop saying payment pending for awhile? I got paid once by them for another shop but this one is for a significant amount for reimbursement so I’m slightly nervous and I don’t seem to get any answers by emailing the “help” section under my completed shop. I was told that if it said payment pending it had been sent to PayPal but I don’t think that’s true. Then they told me I would have to contact Jack network directly for an answer which I thought I was doing.

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