I wouldn't waste time with the scheduler, as they don't control pay. Email Katie Dixon (AP Specialist) and copy Jeff Koppes (COO) . All of their email addresses follow the same format firstname.lastname@intelli-shop.com. So Katie is katie.dixon@intelli-shop.com, etc etc.
This is mostly disappointing because I missed doing those shops for the previous MSC and was thinking I could get back in with this MSC to get access to them again. Oh well....
Post deleted for forum violation of naming the Client when the MSC has been named in the same thread. Feel free to remove the violation and re-post.