Alta 360 Research

Has Alta 360 Research closed down. No answers to phone, voicemail, emails. Zero response for two days. Please advise

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Is Alta 360 Research still open. Been trying t contact someone, operator, scheduler, sales. Zero response, phone, voicemail, text, Any updates would be appreciated.

They're open Monday- Friday only. They might have a backlog. I emailed a scheduler Friday and got a quick respose.

Tried all day Monday and all day today. Zero response from schedulers, operator, even Sales didn't answer. Left multiple messages. Not a peep.

@David Hoppe wrote:

Is Alta 360 Research still open. Been trying t contact someone, operator, scheduler, sales. Zero response, phone, voicemail, text, Any updates would be appreciated.

I did a shop for them on the 30th and it was reviewed and accepted for pay, so no issues that I know of.

I did a shop on Saturday and it has been reviewed and approved for pay, so at least someone is working.

That was Saturday. No one is answering anything so far this week. Highly unusual. I talk with them frequently, never had any issues before. 2 days with no responses this week is very strange and doesn't bode well. I know they were absorbed into Intouch Insight earlier this year. They may have purged the takeover. Hope not but something is awry.

I did two shops for them today but through Gigspot . No verbal contact.

I received an email from my scheduler, Nicole, today. She says she's traveling for work. Maybe they are all out of the office for a couple/few days?

Also did a shop for them on Saturday, which has been approved.
Glad it was approved, the place I shopped was in post-Thanksgiving shambles, managed by a skeleton crew.

I also emailed with Nicole the week of 11/22. They are still around, they were bought out by intouch insight so some of their emails have changed to that domain. xyz@intouchinsight.com

Edit - I skimmed too fast and see you already knew they were bought out, I think there's just a lot of people taking time off with the holidays, or they may have been in the section of the country that got nailed with snow, sick kids, etc. Hope you get in touch (ha!) with whoever you need to.

Edited 1 time(s). Last edit at 12/04/2024 05:51PM by joanna81.

Intouch Insight bought them. They are part of them now.

[www.intouchshoppers.com]

Shopping Eastern Pennsylvania since 2009

You folks are slow on the uptake. I have been working for both for years. Yes, Intouch Insight acquired Alta360Research in August I believe. That's yesterdays news.
Earlier this week. There was no answer at any phone, voicemail, or text from there Ohio headquarters Monday or Tuesday. Highly unusual!
I did receive a email from a scheduler stating they had a field trip and would be back in office on Thursday.

So you answered your own question..

Well the forum didn't have a clue. Gave me antiquated responses. I just kept digging till I got a proper answer.

I'm pretty sure they just took time for the holidays. I believe their schedulers are actual employees and not just contractors.

Some are Independent and work for a variety of MSCs. I was told their on a field trip which I'm guessing is to get them familiar with new client protocols. Meaning additional shopping opportunities.

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