ath power editor

I keep getting a shop back for a drive through assignment at the green Canadian bank. The question - was the wait time reasonable, with comment space. So I say no, and I explain why, and they've sent it back twice saying my comment doesn't answer the question's requirements. When i wrote back to Qualitycontrol2 (As directed in emails) it comes back as a non working email address. Anyone know what is going on with this question? What exactly are they looking for to basically what is a matter of opinion.

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