So I took a job at a sandwich chain. The guidelines stated to complete it between 11 a.m.- 3 p.m. OK. I entered the restaurant at 11:15 (I don't eat breakfast so I have lunch early) and opened the job. I ordered as required and got my receipt at 11:19. I took the requested photos, answered the survey questions and submitted. A few hours later I got this email:

"Unfortunately, we are unable to approve this response. The instructions request that the job is completed between the time of 11 am - 3 pm. The job was completed before this time stamp. Please read all instructions carefully to avoid future denial."

Well, that's BS. I have the receipt and it clearly shows 11:19 a.m. as the purchase time. So I opened up a trouble ticket and explained the situation, then submitted. Got this email:

"Hi Agent [redacted]! Thank you for writing in.

Your request ([redacted]) has been received and is being reviewed by our Agent Experience Team. Our team will review this request soon and will be in touch with you in the next couple of days (hopefully sooner). We will get back to you as soon as we can. We appreciate your patience.

PLEASE NOTE: We are currently experiencing extremely high volume and doing our best to reply as quickly as possible. It may take time for us to reply to you. We'll work hard to reply as soon as possible.

If you have additional comments or questions at this time, please feel free to reply to this thread. Please refrain from submitting separate tickets as this can create some confusion and mix up conversations.

We look forward to connecting with you soon!"

Five days later and no response. I just replied to that email. I'll give it a few days and then I guess I deactivate, and file a fraud complaint with my state AG's office. It's one thing to seize on technicalities in order to deny a report, but there's no technicality here. They are wrong.

Only thing I could think of is if they're in an earlier time zone than you, and when they say 11am, they mean 11am their time (which would be a load of crap, but I wouldn't put it past them to use that for justification to deny payment.)

Stuff like this is why I don't deal with Field Agent. Sorry you're having problems getting paid, Koko.

It might take awhile, but in my experience their customer service is the best in the industry. Someone will get in touch with you and make it right, I am sure! It was probably an auto denial due to some glitch and they will fix it. I know it is frustrating to wait so long though!

Do you have any time stamped (embedded) pictures by chance?

Give it some time. I recently had a $200+ reimbursement plus $5 bounty job. I got paid for the bounty but not the item. I submitted a ticket and it took 6 days but they fixed it no problem. I've always had a great experience with the support team.

I agree with @bradkcrew that this sounds like an auto-denial. Are you positive you did not skip any steps and miss adding a photo? Were there any photos that should have been marked as alternate and weren't?

They will get back you. Five days is a little longer than what I would have expected, but we are around the holidays and people take vacation this time of year, so I can see that requests might pile up. I've had nothing but positive experiences with them, and have had several denied jobs overturned simply by communicating with them as you have done. Good luck.

Maybe all these false denials are the reason for the, "extremely high volume?"

@sestrahelena wrote:

Maybe all these false denials are the reason for the, "extremely high volume?"

Yep. I have had it take 2 weeks to get a response and I hate companies where I have to take additional time to chase for payment. I also had a similar experience with the Mobee app and it took nearly 2 mths for them to review it and fix it.

Well, they did finally get back to me and put it right. Very gracious about it. As someone speculated, they interpreted the time stamp as 10:19 CST instead of 11:19 EST which is when I shopped. Good of them to own up but I'll definitely hesitate to take one of these again, as I don't like to have to chase payment over someone else's error.

@KokoBWare wrote:

Well, they did finally get back to me and put it right. Very gracious about it. As someone speculated, they interpreted the time stamp as 10:19 CST instead of 11:19 EST which is when I shopped. Good of them to own up but I'll definitely hesitate to take one of these again, as I don't like to have to chase payment over someone else's error.

Definitely do the survey to say your rep corrected the issues/ticket. They get rated on this and it really helps.