I hadn't worked for Ace in years, but did a few shops for them recently. Tonight I received an email from a payment processor called Melio, saying that I could either "Accept this payment digitally or get a paper check in the mail." The amount they have for what I am owed is correct. I have a feeling this is above board, but of course, the digital payment requires my banking info for a direct deposit, so I'm checking here with you guys to ask if this is legit. I've just never heard of Melio before. Please let me know - thanks!

Thanks for this. I also emailed Ace to confirm as well.

Edited 1 time(s). Last edit at 10/05/2024 07:09AM by shopnyc.

It was professional of them to acknowledge the issue, provide an explanation and attempt a timely fix. Much unlike Elite, discussed in another thread.

Elite doesn't have a payment processor issue, they don't have any money to pay shoppers. Thats why they wouldn't/didn't/can't send out a message like this!

Hey everyone - Jullie with ACE here.

I apologize for any confusion! In September, we announced a transition from Checkbook to a new payment provider due to a significant Checkbook.io glitch that resulted in almost $10,000 in overpayments, with zero support from Checkbook, even though it was their software that caused the error. We couldn't reach them by phone, and the email exchanges were vague, and they talked in circles.

After evaluating alternatives, we've temporarily implemented Melio as an interim solution to ensure our shoppers receive timely payments. This allows us to maintain our early payment schedule during the transition. Our agreement states we pay by the end of the following month, however, we like to pay early and try to be done by the end of the first week of the month because we understand the importance of timely payments for our shoppers.

Our long-term plan is to use Trolley. They have excellent reviews and customer support by phone, which we didn't have with Checkbook. However, their lengthy vetting and onboarding process for companies takes 4-8 weeks. It is still ongoing. They just want to make sure we are legit before allowing us to use their platform, especially with all of the mystery shopping scams. If Trolley doesn't approve us for any reason, we'll continue using Melio until we find the best long-term solution for both our team and our shoppers.

We're committed to improving our payment processes and appreciate your understanding during this transition.
If anyone has any questions, feel free to text me 816-307-1450.

Edited 2 time(s). Last edit at 10/05/2024 04:35PM by JulieACE1.