1. Forums
  2. Mystery Shopping Company Discussion

Question about Coyle's policy when hotel trip cancelled due to weather or flight issues

September 30, 2024 01:24AM
The damage from Hurricane Helene got me wondering, as I had previously considered applying for a Florida resort shop with them this weekend...

What is Coyle's policy if a hotel/resort stay gets cancelled because of weather? For example, there is one resort client that I have done for them that has a NO CANCELLATION policy, and the lodging can be $2000-4000. And so it makes me nervous to schedule it for a location that I would need to fly to. Along those lines, what if I am supposed to fly to a location, but then the flight gets cancelled? Has this happened to anyone before?

Thank you for anyone who can share experience with this!
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More About Hotel Mystery Shopping
September 30, 2024 11:50AM
@Okie? Thank you - yes, I'm hoping SteveSoCal will chime in at some point. I know he is busy on a hotel assignment right now. And yeah, most places do have refundable rates, but only up to a day or two beforehand, and then there is ONE luxury resort that is not refundable 2-3 weeks out. And it's such an expensive one.

I've basically decided to use my credit card's travel insurance, if that ever happens to me, in the event that weather or flights prevent me from getting to a scheduled hotel shop. But I still wonder what would happen with my reputation with Coyle, as I have never cancelled an assignment, and that would be a big one. So just wondering if that has happened to anyone. Especially with the flights - since I'm willing to fly for the vacations, I just wonder what would happen if my flight is cancelled or significantly delayed such that I am unable to do the shop. It always makes me a bit nervous. Thanks!
Reply
October 01, 2024 12:03AM
I have a 20 mins left before my flight leaves, but you may have seen the trip report about when the hurricane hit while I was at the resort!

When I worked as a scheduler, the policy was always "safety first" and we had a few cancellations for hurricanes. The resorts are always understanding on that stuff, so they won't ding you for not showing up during a hurricane, but a cancelled flight is more on you. I generally try to fly in a day ahead when I can to avoid flight delay issues. I landed 10 PM at JFK on Friday, used points for a stay in the city and was in good shape for a 3 PM check in Saturday without getting up at an ungodly hour or adjusting my sleep schedule....

I don't schedule any resorts in the southeast during hurricane season anymore, though. Dec or later!
Reply
November 26, 2024 08:48PM
I did have a situation once where the day before I was meant to fly out for a Coyle hotel evaluation, the client cancelled, because the property had a safety concern and the hotel operator's headquarters had ordered it to be closed immediately. In this case, Coyle reimbursed my nonrefundable flight, which was over $1000, and the property did not charge me. A strange situation all around but I was very grateful Coyle handled it so well.
Reply
Sorry, only registered users may post in this forum.

Click here to login