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Not paid what my jobs indicated

September 20, 2024 06:54PM
I was paid by Intellishop. However, it is less than it says was paid on my shoplog (Paid amount). How can I get in touch with the billing dept (or anybody there?)?
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September 20, 2024 07:07PM
Start with the "help/contact" button in your shop log on Sassie. They should be wiling to help you.
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September 20, 2024 07:30PM
That was the first thing I did. Do you know why there is no way to contact the billing dept?
These two shops were probably assigned by the same scheduler.
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September 20, 2024 07:32PM
Do I know why? No I do not. My guess would be they want the scheduler to run "interference" and figure it out before escalating to the next level.

Are you suggesting that you are not getting a response from the scheduler or that you do not like the scheduler and just want to go to the area that processes the payments?

In your log, it shows what you should be paid for each shop. Are you saying that total in the log is not matching reality of what you received?

Edited 1 time(s). Last edit at 09/20/2024 07:33PM by hbbigdaddy.
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September 20, 2024 07:40PM
Yes, I am saying that the amount they paid me is less than the total fees associated with each job.
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September 20, 2024 09:12PM
Katie Dixon is the Accounts Payable Specialist at IntelliShop and can be contacted at (419) 872-5103
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September 20, 2024 09:28PM
@nc

Hopefully you will come back here and post the resolution to this.
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September 20, 2024 09:57PM
Thank you so much, Cassiespark. I will definitely try that. But, since it is Friday almost 6:00 E.S.T, I guess I'll have to wait till Monday.
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September 20, 2024 09:59PM
Yes, I will let you know if it was fixed.
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September 20, 2024 11:23PM
@nc

But will you let us know if it is "user error?" :-P
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September 21, 2024 12:38PM
I will let you know...no matter what the answer is.
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September 21, 2024 12:41PM
@ServiceAward wrote:

@nc, how much time have you given the scheduler to respond?
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September 21, 2024 12:42PM
@ServiceAward...truthfully, it's only been 2 days....But I wanted some other opinions as to how I should handle this.
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September 21, 2024 05:57PM
opinions? You str8 up asked for the billing department number in your original post.

I didn't see you asking how you should approach/handle this situation. I'm not mad at you for wanting to get ahold of someone over the phone when you feel you have been shorted. I feel the proper thing to do would be to first give the scheduler a chance to explain. Then go to the next level after a few days.
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September 23, 2024 07:14PM
I'm answering everybody that was nice enough to offer advice. This is my fault. I don't know how I did it, but I read it wrong. Intellishop paid me the correct amount. I was sent an email this morning by the scheduler and I checked my shoplog again...that was my mistake for reading it wrong.

Edited 1 time(s). Last edit at 09/23/2024 07:15PM by nc.
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September 23, 2024 11:46PM
I appreciate the honesty and owning your mistake. Most wouldn't come back and "own it."
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September 24, 2024 04:43AM
I was not going to start a thread on this but I am going to piggy back on this thread. Today I had a shop where I had an issue and was not able to order one of the items needed for the job. This has happened before but Matt has always been very responsive with telling me which course of action he wants me to take and he has not always wanted me to do the job the same way as this has happened several times. I waited until the last minute I could start the job and did not want to flake so I made my own decision. This is the first time I have ever not had Matt be very responsive. Tonight I was thinking perhaps he is ill or something until I read what you said Service Award. quote=ServiceAward]
I agree with @hbbigdaddy. Give it a couple.more days early next week. The one exception I would say if the scheduler Matt. He is the only one over there who I can envision not responding.[/quote]
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September 25, 2024 02:16PM
@sandyf wrote:

I was not going to start a thread on this but I am going to piggy back on this thread. Today I had a shop where I had an issue and was not able to order one of the items needed for the job. This has happened before but Matt has always been very responsive with telling me which course of action he wants me to take and he has not always wanted me to do the job the same way as this has happened several times. I waited until the last minute I could start the job and did not want to flake so I made my own decision. This is the first time I have ever not had Matt be very responsive. Tonight I was thinking perhaps he is ill or something until I read what you said Service Award. quote=ServiceAward]
I agree with @hbbigdaddy. Give it a couple.more days early next week. The one exception I would say if the scheduler Matt. He is the only one over there who I can envision not responding.
[/quote]

Wait until you get dropped from that job with no notice. You'll be amazed by the deafening silence.

For context, my location switched from pick up to delivery and my zip code was not included. I deducted this from the job listing for my location.
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