Unfortunately their app can be very flaky at times. I've not done a job for them since last year, and one of the big reasons for that is because of the app. The app works much better when there is NOTHING else running - nothing in the background, etc. It also works better if you have a Wi-Fi connection, rather than relying on data to upload the photos.
They have updated the app since I've used it, however, from what I read on another forum, users continue to experience the same issue you have. It is true that a year ago having the phone in Airplane mode did seem to help. Again, what I read elsewhere people said that no longer works. I've not tried it recently to confirm one way or the other.
Edited 1 time(s). Last edit at 08/17/2024 06:31AM by ServiceAward.