Graci at Customer Impact

I have never, in 10 years of shopping super successfully, had such problems with a scheduler as I have had with Graci at Customer Impact. She is confused on dates, details and apparently doesn't know where the Reply button is on email. If you are also having problems with her, please DM me. I am preparing a formal complaint. Which sounds so dramatic, but the amount of time and money she loses me (and the MSC) seems significant enough that something needs to be done.

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Not so much a formal complaint, but she is not budging with the bonus money lately. Asking for same amounts as previous visits to these locations and it was a big NOPE. Two different projects...

I believe @dprice is still the COO there. You could invite him into the conversation and share details....

He’s great

Haven't worked with her. Hm. All of mine had been good of late.

Hi everyone - hope you're all doing well!

As always, I welcome any additional feedback or specific context if you want to email me at dprice@customerimpactinfo.com. The complaints made so far on this thread are plenty for me to get with my retail director who oversees her to have a conversation, but to the OP...sounds like the ball was really dropped here so if you can email me I'd like more info so I can make things right for you.

Daniel Price
Chief Operating Officer
dprice@customerimpactinfo.com
Customer Impact, LLC

I respect how you are so responsive, open-minded, and always show you care.

@dprice wrote:

Hi everyone - hope you're all doing well!

As always, I welcome any additional feedback or specific context if you want to email me at dprice@customerimpactinfo.com. The complaints made so far on this thread are plenty for me to get with my retail director who oversees her to have a conversation, but to the OP...sounds like the ball was really dropped here so if you can email me I'd like more info so I can make things right for you.

Daniel Price
Chief Operating Officer
dprice@customerimpactinfo.com
Customer Impact, LLC

Shopping Arkansas, Louisiana, & Mississippi.

Dan is a professional business person. He takes care of his clients and his independent contractors.

When CI stopped mystery shopping, he directed me to the company that most likely took over the account I used to shop for CI.

There was nothing in it for him or CI.

He's just a classy guy!

@dprice your prompt response and professional demeanor make you one one of the most respected MSC staff members who take part in this forum. Thank you!

I haven't had the opportunity to work with Customer Impact. However, I want to piggy-back on the sentiments everyone expressed. Observing how quickly @dprice made himself available to be of service, I wish other MSCs would carry themselves in a similar manner.

Edited 1 time(s). Last edit at 08/16/2024 01:45AM by Okie.

Thanks for the kind words from everyone. I'll be the first to admit I'm not perfect and neither is my team. But I'll always try to rectify a situation if I can. I'll look for an email with some more details so I can provide proper context to Graci and then we'll make sure things are taken care of.

Everyone have a great weekend!

Daniel Price
Chief Operating Officer
Customer Impact, LLC
dprice@customerimpactinfo.com

haven’t done a ton with Graci in awhile, she just happens not to lead a lot of the projects i’ve been doing. i do know her favorite word in the dictionary is “perfect”, because that was always how she began every email response(and sometimes the extent of it) lol. on the phone i think she may have been a touch on the bossy side, but some people feel they need to present themselves like that to be respected. the GOAT for CI is still lyndsie thiess though. she knew it all, while having the temperament of a buddhist or something

Edited 2 time(s). Last edit at 08/21/2024 11:24PM by jay225.

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Graci at Customer Impact

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