HS Brands casino and hotel shops

Any tips on these shops? 50+ interactions, including gambling, multiple restaurants, and hotel evaluation. I think these shops are more intense than Coyle hotel shops. The worst part is that the report has to be submitted within 24 hours of departure. The report is 30 pages long minimum. I’ve done a few of these and partially enjoyed them but not sure if they are worth it.

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I did one last month and enjoyed it. But yes, it was a lot of work. I actually thought that the report was not as bad as the Coyle resorts, because there weren't as many questions. My narratives for the one night shop ended up being 20 pages long. The editor did come back with a number of questions, which has never happened when I have done quite a number of Coyle resorts. But it was mostly making sure that I comment on every single negative response in the lengthy narratives. It was also tricky as they REQUIRE you to get the names of every single person AND physical descriptions (whereas Coyle does NOT want you to ask for names but just provide descriptions). I always make sure to plan everything out in detail ahead of time, including starting to fill in the narratives on my separate document.
But it sounds like you have done them already. I guess the value is subjective. I might do another one, but I'm not 100% sure. I have never gambled before, and I ended up winning something like $300 at blackjack, and that was exciting. But I was surprised at how terrible the slot interactions were, because it took forever (almost an hour) to find a slot attendant. My husband actually had to start wandering around looking for someone.
Yes, getting names could be challenging considering that not everyone wears a name tag. I was lucky with slot attendants but getting a server was a challenge every time. The worst part is that $40 slot allowance $100 table allowance go away very quickly. Way before servers show up. Another struggle was to memorize all the details while at the table considering that no phone can be used there. All while trying to catch a server and then take a photo of a drink. There is time to enjoy the experience with two night stays but not so much with one night stays. I find Coyle resort shops easier as it’s slow pace and less stress with no gambling. I like it that Coyle asks to be low key without crazy scenarios and name digging.
I have considered these at one point...but it just seems like too much work. Even if you break it into chunks and do part of it as you go along, it still seems daunting.

I would almost prefer just a casino shift visit instead of an overnight stay, but i haven't bothered with either yet.
I love me some casino action, but I've always thought it was way too much work.

Currently I cannot justify laying out cash for a shop and having to wait a couple of months to get it back.

Have synthesizers, will travel...
I did one for the Rock and roll hotel chain that has a casino but in my state, they don't have casinos. The hotel had just opened and I did the trial shop of this and it was brutal. Not one person had a name tag on and having to ask the valet for his name was just awkward. Rinse and repeat for every interaction in the place for 2 days. I know they knew I was a shopper by the time I was done taking 800 photos and asking the name of every single person I had a brief interaction with.

I got paid but I swear I would never do one again. I do plenty of other hotel chains but this one just left a bad taste in my mouth.
I have done a few casinos and won't do them anymore. It's too stressful and you cannot enjoy the stay. Even the ones that offered enough gaming $$ to allow time for drink attendants were difficult.

I got a comp offer to one of those resorts (based on shopping them in the past) and went there last weekend. They gave me free nights, free food and $170 gaming credit. No report required!

To me, casino shops are like cruise shops. They are already budget priced, so there is very little appeal in doing a mystery shop with them. I did a 2-night Coyle resort last month, took 3 days to write the report, had amazing food and got a $3,600 reimbursement + travel expenses & a fee. Those...I will continue to do.
@SteveSoCal wrote:

I have done a few casinos and won't do them anymore. It's too stressful and you cannot enjoy the stay. Even the ones that offered enough gaming $$ to allow time for drink attendants were difficult.

I got a comp offer to one of those resorts (based on shopping them in the past) and went there last weekend. They gave me free nights, free food and $170 gaming credit. No report required!

To me, casino shops are like cruise shops. They are already budget priced, so there is very little appeal in doing a mystery shop with them. I did a 2-night Coyle resort last month, took 3 days to write the report, had amazing food and got a $3,600 reimbursement + travel expenses & a fee. Those...I will continue to do.

They are exhausting. I helped create the reports for a few of the locations. I only do them when the owner calls or has his #1 scheduler call me. I can't do them and then go back to my full time job without taking time off. Maybe when I retire I will do them more often? I have done some where the reimbursement is over $3000 as well. The fee depends on the location, but the ones that I have done have a pretty decent fee. I like being able to keep the winnings up to a certain amount. That makes them worthwhile to me. It's been a year or more since I have done one. Burned me out.

I have lots of charts, checklists and spreadsheets when I do these. I spend too much time overpreparing.

Side note: Once somebody was murdered while I was on a casino shop. We walked in on the crime scene before it was taped off. Another time, I slipped and fell, HARD on the tile. On a completely different visit, I won so much at the high limit room, I had to go "lose down" on the high limit slots or risk having to return it all. I kept winning. It took an hour to lose enough to be where I needed to be.
@BayShopper22 wrote:

@SteveSoCal wrote:

I have done a few casinos and won't do them anymore. It's too stressful and you cannot enjoy the stay. Even the ones that offered enough gaming $$ to allow time for drink attendants were difficult.

I got a comp offer to one of those resorts (based on shopping them in the past) and went there last weekend. They gave me free nights, free food and $170 gaming credit. No report required!

To me, casino shops are like cruise shops. They are already budget priced, so there is very little appeal in doing a mystery shop with them. I did a 2-night Coyle resort last month, took 3 days to write the report, had amazing food and got a $3,600 reimbursement + travel expenses & a fee. Those...I will continue to do.

They are exhausting. I helped create the reports for a few of the locations. I only do them when the owner calls or has his #1 scheduler call me. I can't do them and then go back to my full time job without taking time off. Maybe when I retire I will do them more often? I have done some where the reimbursement is over $3000 as well. The fee depends on the location, but the ones that I have done have a pretty decent fee. I like being able to keep the winnings up to a certain amount. That makes them worthwhile to me. It's been a year or more since I have done one. Burned me out.

I have lots of charts, checklists and spreadsheets when I do these. I spend too much time overpreparing.

Side note: Once somebody was murdered while I was on a casino shop. We walked in on the crime scene before it was taped off. Another time, I slipped and fell, HARD on the tile. On a completely different visit, I won so much at the high limit room, I had to go "lose down" on the high limit slots or risk having to return it all. I kept winning. It took an hour to lose enough to be where I needed to be.

Ah right...they had/have? the Lion resorts. I did one of those...once. Great food but everything else was brutal.

The only ones I see near me now are kinda alive, but it includes a hotel and I don't wanna do that. The old ones that were just food, booze and gambling weren't too bad.
@BayShopper22 wrote:

Side note: Once somebody was murdered while I was on a casino shop. We walked in on the crime scene before it was taped off. Another time, I slipped and fell, HARD on the tile. On a completely different visit, I won so much at the high limit room, I had to go "lose down" on the high limit slots or risk having to return it all. I kept winning. It took an hour to lose enough to be where I needed to be.

This should all be in the "Weird things that happened on a shop" thread!

Years ago, I went as a guest on a one of these shop with a friend of ours who won enough in the first hour that they flaked on the shop and we just went wine tasting instead. That's when I realized they were just not worth it, financially or calorically. Too much eating required also.

Side note; checked in last Friday on a comp stay and that same casino and the hotel would have massively failed if it was a shop. I think they are tuned into people who are actually paying for the room sand staying 2 nights. The majority of hotel guests are there on comped rooms, or have a kids/family with them.
One in Atlantic City is currently shopped.

I did a Covid protocol 2 night shop back in 2021 that was a blast. It was very different from the regular intense casino shops and I enjoyed it. It was mostly photos and included plenty of meals, gambling and a lot of observing, plus I could gamble on my own while doing the shop as long as my casino card wasn't used... and I won a lot. Sadly, they disappeared the following month as Covid protocols went away.

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The more I learn about people...the more I like my dog..

Mark Twain
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