@Insight wrote:
I took a shop that needed to be done in 12 hours. I opened up the guidelines and read them, but I did not open up the report. After doing the shop they now wanted pictures of a phone and information about other phones. I used the scenario that was in the guidelines and nowhere did it say I was to take pictures other than the front of the store. Why don't they give complete instructions. The worst-case scenario is that I will be out $12 fee they were paying.
Sounds like Ipshitz strikes again with their half-assed guidelines... I wish all these MSCs would hire somebody who has actually been a shopper in the current mystery shopping era to create their guidelines and make sure they correspond with what's needed for the shop forms. Hell, I'd be a content creator if they paid me. I'm a long-term shopper, and I know Photoshop and the full MS Office suite.
Ipshitz has a reputation for not being responsive to shoppers' questions; what they don't seem to realize is that if their guidelines were better written and included all the information we needed to know, they'd probably receive fewer questions.
If your path dictates you walk through hell, do it as though you own the place. -unknown