I have contacted Marguerite and David every week for the last few weeks, each time emailing them a very polite email saying that I would greatly appreciate an update of when I would receive the $350 that I am owed from my two shops in March. I have yet to get a response from ANYONE. I just now sent yet another email saying that I really hope to get at least an email response of when I might receive the money, as I would really prefer to not have to take other actions to try to get paid. I did not want to get hostile but I am tired of them not responding to any of my emails.

@Okie wrote:

@laloweryshops We're in the same boat!

I won't go into detail yet, but I have heard back from the client. It is encouraging because I was able to get connected with the contact/liaison at the client with Elite CXS. I'll post an update if I'm successful in getting a resolution, but this seems promising and legit.

Wow! You contacted the client directly? I assume it's the same one (the upscale clothes store). PLEASE do let me know how that goes! I will definitely reach out to them if you are successful at getting the money! THANK YOU!

Update - Marguerite finally responded to me today saying that she will try to get the payment out next week. I will keep you posted!

"Will try...next week"
Whaaat???? From March they owe? Pffft.

@sestrahelena wrote:

"Will try...next week"
Whaaat???? From March they owe? Pffft.

I was just happy that someone finally responded after my weeks of emailing and getting nothing...

Anybody have updates on getting paid or not?

I too have not been paid, out about $200. I see they have posted the clothing shop with $175 reimbursement for my area. Marquerite responded to my email by saying she referred to accounting. Accounting sent an autoreply saying they are changing payment company.
Sorry but this sounds fishy since I see here problems have been going on since July. Your internal issues are not my problem. I suggest not doing their new home video shops, ice tea or clothing shops. You won't get paid anyways. Sad, I too have been a shopper with them for many years.

Oops shoppers not getting paid since March.

The bank client they have in my area has had, as far as I can tell, the same locations available since the end of June. The decent fee should have lured in suckers by now but no shoppers are biting. They've probably already been stiffed or are here on the forum. Thank you all for the warnings. I definitely would have done ALL of those branches and would have wasted my time on it. Worse than that is the frustration level of having no recourse.

I have to laugh when I see an MSC tout their membership in MSPA as some sort of badge of honor.

Pay enough to a trade organization, and they'll declare you MSC of the year.

And they're acquiring new clients? An online gaming shop. Is that something new? They never had shops in my area before this year so I had not kept up on them before.

Joining the ranks of all those getting stiffed by this company. Completed "pesky skeeter bugs be gone from your yard" in May. Have yet to be paid. Reached out countless times to "accounting," the scheduler, and Marguerite directly. It's been months with no response except for Miss Turner copying in the CEO who also never responded. Will be filing a complaint with the state attorney general.

Edited 1 time(s). Last edit at 08/30/2024 02:34AM by Momtreal.

I was already kinda done with this msc because they determined the price I paid for service exceeded their reimbursement amount so even though I submitted the quote before the service from the client, AND submitted my receipt I didn't get the full reimbursement. I figured the pay sorta washed it so whatever. Now I sit and wait... I have an invoice. It's extremely frustrating because I'm out a LOT. Why copy in the CEO to my continuous chain of follow ups of if he's not going to help?

Send a demand letter via certified mail. That’s the first step before letting them know you are about to sue them. Let them know that they have two weeks to make good on payment.

Run a soft background check (should cost about $5 or so) to get addresses to their homes so you can send the certified letter there.

Personally, I would send an overnight letter so they’ll get on Saturday. It’ll give me them something to mull over during the Labor Day weekend, seeing as how they don’t respect the meaning of the holiday anyway.

Update:
I emailed Marguerite, David and accounting for the umpteenth time and notified them I have filed a complaint with the state attorney general for lack of pay and communication. Shockingly, David responded IMMEDIATELY. He spelled my name incorrectly, which is odd because it's literally my email and in my signature block on every correspondence. This was his reply:

Your payment is being processed for the next pay run.



Best Regards,

So I followed up:
This gives me no info whatsoever. You also spelled my name wrong. I want an EXACT DATE. For the record, I have already filed multiple complaints about your company. I also see I'm not alone in the payment issue. Clearly your organization is insolvent.


Funny that the notification generated from the state likely triggered a response. What is "the next pay run?" That is the most bogus non answer and now I'm even more motivated to make sure no one does any more jobs for them ever.

The payment continues to show in Tipalti as "in process" every day. I assume this means payment has not been remitted. I'll keep you posted if/when it ever arrives.

Okay, I'll provide an update on my experience. As I noted a few weeks ago, Marguerite had finally responded to me that she would try to get me paid by end of last week. That did not happen...I then emailed her again. She replied immediately: "I had hoped this would be resolved last week. I have now been told that payments are scheduled to go out this week, but end of the month."

It's the last day of the month and still no response, of course. I will email her again at the end of next week. Given that they continue to schedule shops, they still clearly are in business making money, and so I plan to continue contacting them until I eventually get my money (hopefully) and never do business with them again.

I will note that I have been shopping for this company for three years. And, for what it's worth, I had to contact them for EVERY SINGLE SHOP I ever did for them, as they never once paid me on time. Every time, I would email them a few months later and they would say, "woops - sorry about that - payment has been processed." So, I really should have known better to not continue shopping for them. No other company has ever forgotten to pay me more than one time, tops.

Anyway, I will definitely keep you posted if I ever get paid. I really appreciate this thread so that I can see that I am not alone here...

I got 3 elmIls today from David and how they are implementing new systems. They told I would be paid. However, i actually was paid for the 3 shops I did a few weeks ago.
Surely they are screwed up. I will not do another shop for them.