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Is anyone doing these? And if so, are you getting your reports returned in a timely manner so you can complete the returns? I've had some sitting for a week in "Completed" status, and now they are past the timeframe to return the product and document it within the guideline timeframes.

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I haven't done any of these, but do the guidelines say you can't return the item until your shop gets approved?

Couldn't you return the item and then once it's approved, complete the return information even if it happened before the first part of the shop was approved?

@Cassiespark I am sorry this is happening to you. I won't do these because I've had Ipsos sit on reports (different clients) for weeks.

You could return the item ahead of the report being returned, but that seems dicey as I'd like to see all the questions and pictures required for the return section of the report! And then I guess there are 2 more sections to complete. The guidelines said the report would be returned to you 4 times, after each section is completed...and silly me assumed they meant in a timely manner.

I knew there was a reason I didn't sign up for one of these. I've been burned way too many times on the purchase/return stuff. Sorry to hear you're having issues, Cassie. Have you tried looking at the "print view" version of the form to see if it shows you all four sections? Even though the link doesn't show up, the print view is still available if you change the URL.

If your path dictates you walk through hell, do it as though you own the place. -unknown

I did one a couple years ago. It was a huge hassle, I looked at them this round, but decided to either wait for bonuses, or skip them entirely.

They used to pay more. Nit enough, but more.

I picked up two shops toward the end of the scheduling dates and placed my order a little late. On the first shop, the second part got sent back to me today. It was a little over a week.

Yeah, I'm in the middle of these and one company hasn't shipped yet. Idk what I was thinking because I hate shops that drag out for weeks.

The editing time on this is just beyond silly. The 4 times back and forth is not necessary and they clearly aren't staffed to handle it. And its their usual routine - they take 10 days to return a survey, but would like it back in 10 minutes.

Yep. They told me to start the return for one, and surely I'll need an unexpected picture for it. Send me the report back and THEN I'll do the return so I don't get a surprise on the report.

@Cassiespark wrote:

The editing time on this is just beyond silly. The 4 times back and forth is not necessary and they clearly aren't staffed to handle it. And its their usual routine - they take 10 days to return a survey, but would like it back in 10 minutes.

Exactly. I've ignored their advice to start the next step until I have the survey back. I specifically asked the scheduler if she could 100% guarantee that the guidelines match the survey and she could not. Their delay is not going to become a waste of time/not getting paid on my part.

I remember doing a lot of these shops in the past for one of their big clients. The whole survey would be made available at once, and you would just update the report along the way. Not sure about the reasoning behind locking and piecemealing it.

If I had to do this shop again, I would have only selected the major retailers. One of the websites I was assigned, the return in practice is actually different from what was originally stated on their return policy. Have to print a doc and fill out a return request to be included with package. I have to arrange for a shipping provider on my own. More work than I originally thought. I assumed they would at least offer a return shipping method through the shipping company they used to ship it out to me.

Most of these have been retailers I never heard of, and for three of them, it has required reaching out to the company to authorize a return, but I have had to get the shipping label and mail it back at the post office. Definitely not as "simple" as they sounded originally.

@Okie wrote:

I remember doing a lot of these shops in the past for one of their big clients. The whole survey would be made available at once, and you would just update the report along the way. Not sure about the reasoning behind locking and piecemealing it.

If I had to do this shop again, I would have only selected the major retailers. One of the websites I was assigned, the return in practice is actually different from what was originally stated on their return policy. Have to print a doc and fill out a return request to be included with package. I have to arrange for a shipping provider on my own. More work than I originally thought. I assumed they would at least offer a return shipping method through the shipping company they used to ship it out to me.

For the company I mentioned, I had the printed return request ready to be filled out. But when I received the package, it mentioned I could use Happy Returns. It ended up being a lot more easier. The UPS Store just scanned the QR code and said they would take care of it. For the return shipping label picture, I uploaded the Happy Returns QR code and UPS confirmation receipt, since the UPS associate said they wouldn't be able to provide it at the moment.

Did you get paid for this? Asking, because I recently went several rounds with Regina (scheduler) about this scenario. She absolutely refused to believe there was any scenario where you couldn't get a return label picture. I even wrote her a small summary of Happy Returns works, and she literally just kept parroting back that a return shipping label was needed otherwise no reimbursement.

@Okie wrote:

For the company I mentioned, I had the printed return request ready to be filled out. But when I received the package, it mentioned I could use Happy Returns. It ended up being a lot more easier. The UPS Store just scanned the QR code and said they would take care of it. For the return shipping label picture, I uploaded the Happy Returns QR code and UPS confirmation receipt, since the UPS associate said they wouldn't be able to provide it at the moment.

Oh gosh, not yet. I've been sitting on the shops for a bit because I was away from my house over the weekend. I shipped it yesterday and have my report saved ready to submit. Just waiting on the tracking to see that it has been delivered back.

That's kind of silly. Because on Q65 - there's a selection for "No label needed (QR code/barcode)". For the picture of the return label, I'm going to upload a combined picture of the Happy Returns email confirmation and UPS shipping confirmation receipt. I may just drop a comment on Q86, explaining that the UPS associate said he could not print out the shipping label at that time. (UPS most likely prepares the packages to ship in their downtime after hours.) Also, referencing the answer on Q65. I'm just going to submit the report. The editors for the return shipping shops for the big retailer before, I've never encountered any issues with. So hoping the report just gets accepted.

Editing to add ... Also, when I tried selecting "No label needed (QR code/barcode)", it still required a picture of the return label. Ideally if this box is checked, this picture requirement would go away.

@Cassiespark wrote:

Did you get paid for this? Asking, because I recently went several rounds with Regina (scheduler) about this scenario. She absolutely refused to believe there was any scenario where you couldn't get a return label picture. I even wrote her a small summary of Happy Returns works, and she literally just kept parroting back that a return shipping label was needed otherwise no reimbursement.

@Okie wrote:

For the company I mentioned, I had the printed return request ready to be filled out. But when I received the package, it mentioned I could use Happy Returns. It ended up being a lot more easier. The UPS Store just scanned the QR code and said they would take care of it. For the return shipping label picture, I uploaded the Happy Returns QR code and UPS confirmation receipt, since the UPS associate said they wouldn't be able to provide it at the moment.

Edited 1 time(s). Last edit at 06/12/2024 08:02PM by Okie.

@Cassiespark wrote:

Did you get paid for this? Asking, because I recently went several rounds with Regina (scheduler) about this scenario. She absolutely refused to believe there was any scenario where you couldn't get a return label picture. I even wrote her a small summary of Happy Returns works, and she literally just kept parroting back that a return shipping label was needed otherwise no reimbursement.

@Okie wrote:

For the company I mentioned, I had the printed return request ready to be filled out. But when I received the package, it mentioned I could use Happy Returns. It ended up being a lot more easier. The UPS Store just scanned the QR code and said they would take care of it. For the return shipping label picture, I uploaded the Happy Returns QR code and UPS confirmation receipt, since the UPS associate said they wouldn't be able to provide it at the moment.

@Cassiespark Just FYI - I submitted my shop with the Happy Returns, and it got accepted shortly after. Let me know how your shop went.

Cassie,
I hand wrote two labels and the post office just gave me the receipt. I asked if I could take a picture of the label with the PO sticker, and the PO worker said "every thing you need is on the receipt" good thing I wasn't shopping her customer service lol. I have gotten paid for these.

I did have an issue with a company not authorizing a return. Ipsos kept wanting me to call or email to push and get the return authorized (after I already sent three emails). I asked if they were going to give a bonus before I spend more time trying to make contact with the company and further communicating with the folks at Ipsos. I didn't get a response and the report shows the expense amount of the item and the pay, but I haven't received payment yet.

Edited 1 time(s). Last edit at 06/20/2024 07:15PM by joanna81.

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