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IPSOS ECommerce Shops

May 19, 2024 12:47PM
Is anyone doing these? And if so, are you getting your reports returned in a timely manner so you can complete the returns? I've had some sitting for a week in "Completed" status, and now they are past the timeframe to return the product and document it within the guideline timeframes.
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May 19, 2024 04:09PM
I haven't done any of these, but do the guidelines say you can't return the item until your shop gets approved?

Couldn't you return the item and then once it's approved, complete the return information even if it happened before the first part of the shop was approved?
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May 19, 2024 05:07PM
@Cassiespark I am sorry this is happening to you. I won't do these because I've had Ipsos sit on reports (different clients) for weeks.
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May 19, 2024 05:50PM
You could return the item ahead of the report being returned, but that seems dicey as I'd like to see all the questions and pictures required for the return section of the report! And then I guess there are 2 more sections to complete. The guidelines said the report would be returned to you 4 times, after each section is completed...and silly me assumed they meant in a timely manner.
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May 19, 2024 08:16PM
I knew there was a reason I didn't sign up for one of these. I've been burned way too many times on the purchase/return stuff. Sorry to hear you're having issues, Cassie. Have you tried looking at the "print view" version of the form to see if it shows you all four sections? Even though the link doesn't show up, the print view is still available if you change the URL.

If your path dictates you walk through hell, do it as though you own the place. -unknown
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May 19, 2024 11:07PM
I did one a couple years ago. It was a huge hassle, I looked at them this round, but decided to either wait for bonuses, or skip them entirely.
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May 20, 2024 01:11AM
They used to pay more. Nit enough, but more.
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May 24, 2024 01:18PM
Yeah, I'm in the middle of these and one company hasn't shipped yet. Idk what I was thinking because I hate shops that drag out for weeks.
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May 24, 2024 01:41PM
The editing time on this is just beyond silly. The 4 times back and forth is not necessary and they clearly aren't staffed to handle it. And its their usual routine - they take 10 days to return a survey, but would like it back in 10 minutes.
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May 24, 2024 02:44PM
Yep. They told me to start the return for one, and surely I'll need an unexpected picture for it. Send me the report back and THEN I'll do the return so I don't get a surprise on the report.


@Cassiespark wrote:

The editing time on this is just beyond silly. The 4 times back and forth is not necessary and they clearly aren't staffed to handle it. And its their usual routine - they take 10 days to return a survey, but would like it back in 10 minutes.
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May 24, 2024 04:25PM
Exactly. I've ignored their advice to start the next step until I have the survey back. I specifically asked the scheduler if she could 100% guarantee that the guidelines match the survey and she could not. Their delay is not going to become a waste of time/not getting paid on my part.
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June 12, 2024 11:56AM
Most of these have been retailers I never heard of, and for three of them, it has required reaching out to the company to authorize a return, but I have had to get the shipping label and mail it back at the post office. Definitely not as "simple" as they sounded originally.

@Okie wrote:

I remember doing a lot of these shops in the past for one of their big clients. The whole survey would be made available at once, and you would just update the report along the way. Not sure about the reasoning behind locking and piecemealing it.

If I had to do this shop again, I would have only selected the major retailers. One of the websites I was assigned, the return in practice is actually different from what was originally stated on their return policy. Have to print a doc and fill out a return request to be included with package. I have to arrange for a shipping provider on my own. More work than I originally thought. I assumed they would at least offer a return shipping method through the shipping company they used to ship it out to me.
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June 12, 2024 07:26PM
Did you get paid for this? Asking, because I recently went several rounds with Regina (scheduler) about this scenario. She absolutely refused to believe there was any scenario where you couldn't get a return label picture. I even wrote her a small summary of Happy Returns works, and she literally just kept parroting back that a return shipping label was needed otherwise no reimbursement.

@Okie wrote:

For the company I mentioned, I had the printed return request ready to be filled out. But when I received the package, it mentioned I could use Happy Returns. It ended up being a lot more easier. The UPS Store just scanned the QR code and said they would take care of it. For the return shipping label picture, I uploaded the Happy Returns QR code and UPS confirmation receipt, since the UPS associate said they wouldn't be able to provide it at the moment.
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June 20, 2024 07:15PM
Cassie,
I hand wrote two labels and the post office just gave me the receipt. I asked if I could take a picture of the label with the PO sticker, and the PO worker said "every thing you need is on the receipt" good thing I wasn't shopping her customer service lol. I have gotten paid for these.

I did have an issue with a company not authorizing a return. Ipsos kept wanting me to call or email to push and get the return authorized (after I already sent three emails). I asked if they were going to give a bonus before I spend more time trying to make contact with the company and further communicating with the folks at Ipsos. I didn't get a response and the report shows the expense amount of the item and the pay, but I haven't received payment yet.

Edited 1 time(s). Last edit at 06/20/2024 07:15PM by joanna81.
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