@amberng wrote:
canceled one today.
went into the job, hit CONTACT and I canceled the shop.
You mean you sent an e-mail and asked the shop to be cancelled. That does not automatically cancel the shop. A human must read the e-mail, then remove the shop from your shop log. The OP stated they had already done that, but the shop had not been removed, likely because the scheduler was out of the office.
There is the truth.
Then there is the right thing to say.