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Reality Based Group problem attaching photos

May 09, 2024 11:53PM
Is anybody else having issues signing into the RBG site and attaching pictures. My photos upload to 100% but do not attach thus preventing me from finalizing the report. I exited, tried several times, and still have the same issue. I am told the photos did not attach. In addition signing out and back into the site bounces me to a box saying I have timed out.
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May 10, 2024 01:15AM
Try the easy things. Clear cache. Use a different browser. Wait a bit.
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May 10, 2024 03:40AM
Try resizing the photo. Sometimes the file sizes are too large.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
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May 10, 2024 04:37AM
try using a different device to upload the pictures. Sometimes photo uploads work better and easier on my phone and sometimes it's easier on the desktop. I just got done fighting with a menu pic at a different restaurant, I uploaded 2 different versions of the same pic, and I finally gave up, did everything else in the shop, including uploading other pics, then went back and it worked.
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May 10, 2024 10:13AM
Moreledzep:

I tried that a few hours later on my tiny phone and that finally worked. Thanks.
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May 10, 2024 11:34AM
Yes, same here on my Amdroid S20. I kept being told it was an Internet connection ossue which was not accuraye as I completed and uploaded shops for several pther companies. I was able to complete their job using my laptop instead of phone.
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May 14, 2024 01:56AM
I tried using both my laptop and phone using different browsers and running into the same upload issue.
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May 14, 2024 03:20AM
Looks like it's an intermittent problem. I tried again an hour later and it worked.
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