Brak, you aren't alone.
I picked up a gas shop and flunked the test (couldn't see it) two days before the shop. I called and called, spent time on hold, called again, held, called back.... I left a voice mail and emailed and got no response. Called again a couple days later, left a message. Called again and found out that it was assumed I had flaked. I was taken off the project and no one will discuss it with me. So I sent a snail mail, in case messages did not get through.... no response.
Last Friday I got a call from Maritz from a different project team. Did I want to drive three hours each direction for a shop? No? Would I consider a lone shop that is only 90 minutes away?
Okay, I say, and name the price. I explain that I used to build routes with the other gas shops, and tried to explain my story to her. She abruptly cut me off, (reciting?) that I am an independent contractor so the company is not obligated to talk to me about it. She'd call me back if her supervisor approved the increase for the shop 90 minutes away. Am I sure I don't want to drive a six-hour round trip for a shop they cannot fill? .... No returned call.
Maritz used to get away with lower fees because of good relationships with shoppers. It is the end of their quarter and those shops are still on the board. Coincidence?