This platform keeps it simple. There are no PDF guidelines to download. Read through the description, and look at the questions on the survey. Most surveys will have the same questions, but some clients ask a few extra questions. Pay attention to those. Once you do a few, you'll know the general questions by heart.
I've never input a report on the phone because I do the jobs from home while at my computer. I open notepad on Windows, and type out the answers I need while I'm on the phone. Then, I go back and fill in the report. I generally have the call and report done in 15 minutes or less.
There is the truth.
Then there is the right thing to say.