Elite CXS.... ongoing non-payment issue!!!!

They just got a new client in my area and I got so excited! Until I remembered this thread....
Nope

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More About Payment

You should go and confront them in person. Maybe hang around their table telling other shoppers your story until they write you a check on the spot.

@Okie wrote:

Thanks for starting this post. I registered during summer of last year did two shops with them for large reimbursement amounts during the fall. I assumed payment was done through PayPal. I was not aware of their payment provider. There is no clear mention of it anywhere and how to sign up.

Currently, in an email thread with Accounting. It takes them a week to reply. They either send me:
1) Expired links
2) Emails saying they resent the links (but no link actually sent to inbox or spam)

So frustrating. I might just have to put up with this incompetence for the next couple of weeks, and then ultimately file a claim.

... And oh yeah, they just sent an email about registering for Shopperfest 2024 in Orlando with their discount code to meet the Elite CXS team. Wanted to click the Spam button right then and there, but needed to keep the line of communication open for now.

You'd think they could have given shoppers a heads up when payment issues arose, supposely due to a new system. A simple mass email of acknowledgement and apology. But it seems like they just let it go for months in silence. Not nice.

@viv0412 wrote:

You should go and confront them in person. Maybe hang around their table telling other shoppers your story until they write you a check on the spot.

Tempting, maybe if it was in my area.

@sestrahelena wrote:

You'd think they could have given shoppers a heads up when payment issues arose, supposely due to a new system. A simple mass email of acknowledgement and apology. But it seems like they just let it go for months in silence. Not nice.

Yeah, I couldn't find any mention of actually signing up for the new system. When I pointed this out to one of the schedulers, she did get my issue escalated, but did not have a response for the issue of how to sign up for the payment system without the assistance of the accounting department.

Just an update, I first contacted the company in March at their general email address. Followed-up at the end of April with the scheduler I had worked with. The issue got escalated to Accounting. I did two shops for them. First shop got paid end of May. Following up regarding the second shop payment. Hopefully the second shop gets paid.

I wouldn't think that the time, effort and money needed for a $50 - $150 court claim is worth it.

They just sent me this when I asked where my payment was (it was likely written by ChatGPT):

"Accounting at Elite CXS has been working diligently to restore accounting records following a major data loss during a system upgrade that affects both client and shopper accounts. Rest assured this is an internal issue only and there was no data breach. None of your personal data has been compromised. We are rebuilding the accounting database, but it is a slow and detailed process. We recognize that you are looking for payment and we are initiating payments to shoppers weekly as we restore this data. In some cases, we may need to reach out to you for additional details that cannot be recovered. These reach outs are also happening weekly. We expect to have this issue completely resolved over the next 30-60 days. We apologize for the delay and please rest assured you will be paid for shops successfully completed."

Same here, I got the same generic reply. It must have been sent to all who sent them an email during the last couple of weeks. Before, I would at least get a personalized response even though it was a significant delay. The first payment was around $100. The last payment I'm waiting on is around $200. At this point, I'm just going to wait it out and cut ties after.

Also, if there are enough people in the same boat and reading this, I would encourage you to file a claim through BBB. That was the only reason the ball even got rolling in my case (no matter how slow).

Edited 1 time(s). Last edit at 06/12/2024 04:55AM by Okie.

A Closer Look

Okie states--..........I'm just going to wait it out and cut ties after.

Bob comments--That is a sound business decision. Resist any temptation to re-establish a relationship, as the odds are woefully against success. I can be jerked once, but never twice.

A mention of a now defunct MC, About Face. I received a letter stating the company had been stiffed by two National clients and was late with shopper payments. I was so impressed, I continued with my assignments until the matter was resolved.

So tired of these clowns. I sent like 30 emails and still no reimbursement. I’d be less pissed if it was just payment but I spent $300 out of pocket.

I only did three small shops for them which i was reimbursed the money. There is a dinner shop that reimburses up to $270 and I am not taking it since I would want to be paid in a reasonable time.

It's killing me that the fees in my area for the new client keep going up! But the reality that it could turn out to be no fee at pay time keeps me in check. Ugggh

@sestrahelena wrote:

It's killing me that the fees in my area for the new client keep going up! But the reality that it could turn out to be no fee at pay time keeps me in check. Ugggh

I know, right? There's a reimbursement shop I like but will not take it since the last time it was over 100 days late and I had to send multiple emails to accounting before getting paid.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~

I finally got paid. 7(!) months after completing the shop.
Anyone knows why CXS got kicked out from Gigspot?

@Plusha wrote:

I finally got paid. 7(!) months after completing the shop.
Anyone knows why CXS got kicked out from Gigspot?

Maybe they didn't pay!

Thank you for the link. I have been waiting on payment for a job done in May.

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Elite CXS.... ongoing non-payment issue!!!!

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