I did a high end retailer for CXG this week.
The report said I needed to take a photo of the front of the store. Well, the store is in an upscale mall and the store has no doors- the sales floor opens to the mall- When I entered there were 4 sales associates all staring at the mall entrance. When I left the same 4 were there staring making taking a photo of the front of the store impossible without being outed. I took a photo of the side of the store which included merchandise clearly displayed as well as a photo of a large hanging sign with the company name from a side angle to avoid being seen.
The Advisor as they want them called did not give me a business card BUT wrote her name and number as well as details on the products we discussed on a card which had the company logo on it

The shop is sitting in "pending review" and I am concerned that it will be rejected.
When I did the report there were questions as to whether the report was too long, too confusing, etc. and I honestly said that it was redundant and also too long. I wonder if my honesty is biting me in the rear - perhaps they are insulted by what I wrote and not going to approve the shop.

I have written to the scheduler and hope for a reply. Then again I wrote to him 3 times when I had issues passing the test and no reply. Darn foreign company!

Has anyone else had any issues with this company?
Personally, I will never do another report for them. Too much work and such a hassle with lack of communication.

And the insulting question as to whether I wished to donate my shop fee to charity ticked me off big time!

Edited 1 time(s). Last edit at 02/16/2024 11:53PM by SueW70.

In addition to your concern about getting the CXG report approved and your 3 inquiries to CXG about the test.....didn't you post a concern about getting reports approved by another MSC just a few days ago?

No offense, but maybe some self reflection is in order.

Cxg is a third rate company based outside of US. Schedulers are foreigners, communication is poor. Editing is slow. I did one shop for them and never again. I doubt that there is anything wrong with SueW and her report, the company simply stinks. If anything CXG rather than Sue needs self reflection,

Edited 2 time(s). Last edit at 02/17/2024 01:00AM by OldmanJames.

Fair enough....no harm intended.

@OldmanJames wrote:

Cxg is a third rate company based outside of US. Schedulers are foreigners, communication is poor. Editing is slow. I did one shop for them and never again. I doubt that there is anything wrong with SueW and her report, the company simply stinks. If anything CXG rather than Sue needs self reflection,

Third rate? I don't think so. Top notch? Nope, not that either. I'd say that they are a bit different.

Most of the schedulers whom I have dealt with are Americans based in New York. And all have good English. I do know of one scheduler who is based in Latin America. Her English is good too.

The English of the questionnaire writers is indeed poor.

I for one don't give a !@# about how long it takes for any MSC to edit. All that matters is if they pay on time.

I enjoy high end shopping & working for CXG. I’m friendly with the local & regional schedulers. Considering how detailed some company surveys are; I find their surveys are not complicated. No photo of try on jewelry, item tags or beverages. Plus once in a while I enjoy shops with complimentary products.