Great company! I love them, wish they had more shops! I have done car shops for several and I would say this is the least demanding for narrative. I have never heard anything back after completing the report. I just get paid. They pay pretty quickly. Be careful if you accepted a shop with a bonus. Monterey uses independent schedulers and the schedulers pay you the bonus direct. If you accept a shop with a bonus, you receive payment for the shop from Monterey in their usual fast payment, but then the scheduling company has another 6 weeks to pay you.....and I have had to ask for the bonus money from the scheduler. I got it with no problems, and an apology for the oversight, but just sayin ...keep an eye on the bonus owed because it comes much later and might be easy to forget....