To jlbjeep00:
The role description to be followed for your shop clearly stated that the purchased item was to be returned for a refund at the same store so that the return process could be evaluated.
Because you chose to return the item to a different location, we were unable to use your report.
Evaluating the return process was an important part of the shop and required by the client. By failing to follow the provided instructions, your report was not valid and therefore could not be sent to the client. You will not be paid for a report that cannot be used.
Remember, if you have any questions about what exactly you need to do or not do on a visit, contact your coordinator. It is their job to make sure you know exactly what is required of you.