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Market Force Help Desk Help

February 02, 2011 01:43AM
Anyone have another email for reaching the help desk?

They sent me an email the other day requesting additional information, but that information was not known by the associate (it was an audit) so I followed the form directions and put unavailable. I replied and explained why the information was not known.

I've received two other emails from the help desk since then asking for the same info. They are titled Second and Third Request so I am assuming they have not received my reply even though I have now sent three. I am lost as how to reach them since they don't seem to be reading the emails.
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More Discussions About Market Force (All Companies)
February 02, 2011 02:09AM
CALL- you'll get better results

~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~* Shoppin' Mama of 4 lovely & unique girls and Nana to Bella, Delilah and Lincoln, shopping in Oregon and parts of Washington
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February 02, 2011 02:36AM
Who do you call? do you have a number? I've tried finding a number for them many times and all I get is number for independent schedulers who work from their home. If you can share your number, I for one will be eternally grateful.
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February 02, 2011 02:50AM
Are you calling the blue portal or the purple?

~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~* Shoppin' Mama of 4 lovely & unique girls and Nana to Bella, Delilah and Lincoln, shopping in Oregon and parts of Washington
Reply
February 02, 2011 03:28AM
The phone number I have for Market Force is 303-402-6989 though I have no idea whether this is blue or purple or just administrative. It would be a place to start. A recent blue portal email stated: " If you need to correspond with us, e-mail HelpDesk@marketforce.com referencing the Project and Assignment ID."
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February 02, 2011 06:30AM
Thanks, I'll try the number. I've tried emailing both QC and the help desk so far.
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February 02, 2011 06:05PM
Success! The marketforce blue portal # is 800-669-6526. Tell the person who answers your shopper id # and that you are calling about a shop. I love the search feature on my Droid!

~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~* Shoppin' Mama of 4 lovely & unique girls and Nana to Bella, Delilah and Lincoln, shopping in Oregon and parts of Washington
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February 02, 2011 08:35PM
I guess it does not matter now because I received an invalid shop email today. NOW I finally received a reply from the help desk apologizing that it did not work out for me.
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February 03, 2011 02:36AM
I would call anyway and see if they will work with you!

~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~*~~~~~* Shoppin' Mama of 4 lovely & unique girls and Nana to Bella, Delilah and Lincoln, shopping in Oregon and parts of Washington
Reply
February 03, 2011 04:15AM
lisams901 Wrote:
-------------------------------------------------------
>
> I've received two other emails from the help desk
> since then asking for the same info. They are
> titled Second and Third Request so I am assuming
> they have not received my reply even though I have
> now sent three. I am lost as how to reach them
> since they don't seem to be reading the emails.


Generally when MF is requesting "more" info, it comes from the INQUIRY desk. Send Ur additional info back through the Inquiry desk and then send a copy to the Help desk.

One, only have less than 24 hours to reply. The times starts when MF sends you the first request.

The 1-800 number has a menu that is hard to decipher but it can work for you.

Next time they call you about an assignment, write the number and ext. down. And call it when you run into trouble.
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August 29, 2011 08:20PM
THIS NUMBER IS NO LONGER ACTIVE. Please call 800-669-6526 or email HelpDesk@marketforce.com.

Flash Wrote:
-------------------------------------------------------
> The phone number I have for Market Force is
> 303-402-6989 though I have no idea whether this is
> blue or purple or just administrative. It would
> be a place to start. A recent blue portal email
> stated: " If you need to correspond with us,
> e-mail HelpDesk@marketforce.com referencing the
> Project and Assignment ID."
Reply
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