I screwed up a Certified report the other night when the paperwork did not download correctly. I thought it was odd paperwork, but I did the shop anyway.
I went to enter and there was a bunch of stuff I didn't know to check, redownloaded the paperwork, and sure nuff, it was in there. Just not what had printed for me. I clicked the link to request help on the shop, a really nice man called me this morning, said I could do it again, today. Said I couldn't and asked about tomorrow. He said fine. I have to be over that way then, and since I couldn't be sure that the screw up wasn't my fault, I thought he handled it very nicely. I have never had an issue with this firm. Maybe they don't have many shoppers here.
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“Lying in bed would be an altogether perfect and supreme experience if only one had a colored pencil long enough to draw on the ceiling."
~Gilbert K. Chesterton