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Ahhh, Service Intelligence

December 21, 2010 03:54AM
I haven't completed a shop for SI in months, but decided to do their FF today. Seriously wishing I had not now.

I've been trying for over 20 minutes to submit my report. YES, the location had a drive-thru. Don't tell me it does not, I saw it today. I used it for a non-shop visit last week.

I have tried all three of the multiple choices over and over and none of them will submit the shop.
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December 21, 2010 04:11AM
Well, I gave up. That was a waste of time. I sent a message to field support.
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April 03, 2011 09:53PM
I no longer shop for this company due to the time consuming glitches when trying to submit reports. I did enjoy the fact that you could get good communication service and found the pay reasonable. You don't get paid anything extra when you have issues with report submissions that often took me well over an hour and at times most of an evening. It's just not worth it when I have other reports to get in to other companies and the SI system is not working well.
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April 03, 2011 10:09PM
The key to entering shops quickly with this company is to have a paper in front of you with the questions and answers in the exact order as the form itself. I would routinely get home with notes and go down one question at a time and find the answer in my notes. That method would take forever. But if you organize your notes into the actual answers that match the form, entering it will be a snap.

Working for SI is fine for me, but if you need to communicate with them over something ... forget it. They are awful at getting back to you on a timely basis. But I also find that they are less nitpickey with things as say .. Market Force or Trendsource (at times, such as with their ink shops).
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April 03, 2011 10:37PM
I had problem and sent email to field support, and Rudy called me and got me through it. Has to do with N/A questions that freeze report, just beware of those, you'll be fine. I do hate when you can't save report.

Live consciously....
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April 04, 2011 12:08AM
Irene_L.A. Wrote:
-------------------------------------------------------
> I had problem and sent email to field support, and
> Rudy called me and got me through it. Has to do
> with N/A questions that freeze report, just beware
> of those, you'll be fine. I do hate when you
> can't save report.


It turned out that the problem with mine back in Dec. is that they listed the shop as a walk-in only even the restaurant has a drive-thru and walk-in. When I tried to fill in the information as the shop was listed, it showed a conflict since the restaurant did have a drive-thru. I ended up having to reshop the location the next week and did not get reimbursed for the first, but I did receive a heartfelt apology. Unfortunately a heartfelt apology will not cover a meal I normally would not have purchased.
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April 04, 2011 12:21AM
Lisa, I understand and due to the glinch in report, not fair....I once tried to say the chips were warm and fresh, however, kept getting held up on no chips came with this meal, they gave me chips, sorry. I finally changed my answer, was the only way to get through, but in their defense, the chips came out before meal, not with meal, so, I guess I wasn't supposed to talk about them....does get on your last nerve.

Live consciously....
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