@MS101 wrote:
Hello! I am new to this forum! Has anyone experienced being abruptly deactivated from Market Force without any warning??? I was recently deactivated and given zero notice. When I inquired about my deactivation I was told it was due to "several" inaccuracies in reporting. I have been mystery shopping for them as well as other companies for over 3 years, and I have no idea what they are talking about. Never once was it brought to my attention that there were issues with my reporting. I am very disappointed in this company because I feel like they could have better communicated any issues to me so that I could correct any "mistakes" in the future. Instead, they would rather deactivate a seasoned loyal shopper without any notice.
Since there seems to be no resolution or compromising with them I decided to report them to the BBB. To my surprise there are several complaints from seasoned shoppers about being wrongly deactivated. I don't know how they keep an A+ rating, but I bet if enough people post a review on BBB, that rating will decrease. And maybe they will treat their shoppers with more respect.
First, sorry you were deactivated. I know that is disappointing and you are upset. It is causing you to view this only as a personal loss and insult rather than a business transaction. Yes, Market Force deactivates independent contractors that they are not happy with. A lot of new shoppers sign up with MF on a daily basis and they don't need to put up with contractors who do not meet their expectations. Many other companies also do this. There are more complaints about Market Force doing it because Market Force is bigger, has more jobs, and is more open about deactivation. Many companies simply no longer make jobs available and a shopper may or may not notice. { Example: Recently a forum member posted asking "Does QAMS still have any jobs?" For a couple of months, she has not been able to see anything anywhere in the country and does not receive emails. QAMS does not respond to her email inquiries. The answer is that yes, QAMS still has jobs all over the country and those jobs are no longer visible to her so she is not able to work for QAMS any more, although she can still log in and it simply looks like QAMS no longer has any jobs. She has effectively been deactivated without being notified. } Also, because MF has so many jobs, has self-assign, pays quickly and regularly, and has easy reports with little narrative, it really upsets shoppers to be deactivated, because the shoppers see it as a major loss and resent it.
As for reporting MF to BBB because they don't want to use you any more and gave you no warning, you have things backwards. You are an independent contractor. Market Force is the customer. If the customer, Market Force, believes you did a bad job, why would they have to communicate with you or give you notice or continue to work with you? Why would they have to train you when they can just move on to a contractor who meets their expectations? You got paid for the work you did. They don't want you to do any more work. Even-steven. Done. If I contract with a handyman and his work is acceptable but I'm not completely happy with it, I would pay him and not use him again. I would not walk him around and explain exactly what he did wrong to help him correct his mistakes in the future. Since he's not an employee, why would I spend my time and money training him? Next time I need a handyman, I will hire someone else. As the customer, it's my choice.
MF might answer your BBB complaint by explaining that they are the customer and you are a substandard service provider that they refuse to continue to work with although they have paid you for all work completed. After all, BBB views itself as a customer protection agency. Of course, MF has a lot of class and they probably won't respond publicly about the mistakes you made that caused them to not want to work with you any more.
Learn from this and move on.