@SpaceStation1 wrote:
I see I am not the ONLY one waiting for payment from Cirrus Marketing Intelligence Mystery Shopping Co. I am STILL WAITING FOR PAYMENT for an Apartment Shop I performed in September, 2017, even after several e-mail communications back & forth with the promise that I would be "paid for September Shops in December, 2017" ....Yeah, right! That NEVER happened. Here we here in the middle of January, 2018 and STILL NO SIGN OF PAYMENT for a Shop performed in September, 2017! DO THEY REALLY THINK THEY CAN GET AWAY WITH THIS, ESPECIALLY AFTER PUTTING IT IN "WRITING" IN AN E-MAIL????? I have been Mystery Shopping since July, 2005, and have NEVER experienced anything like this in all these years!!!! UNBELIEVABLE!!! True, I may have received a "Shopper Grade" of an '8' or '9' instead of my usual EXCELLENT Shopper Grades of "10" in ALL MY REPORTS in all these years, I have ALWAYS BEEN PAID IN A TIMELY, PROFESSIONAL MANNER! Just trying to decide where this has to go to for IMMEDIATE ACTION! Better Business Bureau? Anyone have any ideas? Thanks! And, Good Luck to everyone!
They are net 90. Typically, they are prompt if you plan to send a courtesy reminder invoice near the due date, and make a courtesy reminder call if they go over 5 days past net 90. Just a "Hi, could you check the status for me on invoice number 123456-99. I haven't seen it come through yet." Don't wait weeks or months for followup. Stay on top of it. Nudge, nudge. Yes, I know you should not have to nudge, but what works is what works. As they say in Texas, "If a horse does what you want it to do when you spit on its ear, just spit on its ear and go. Don't worry too much if it doesn't respond to anything else." Put it on your calendar. "Email invoice reminder. Make call." Or create another type of touchpoint so you stay on their live radar. Net 90 is a long time and touchpoints help them remember who you are and what they need to take care of. I've seen the same thing as others here. Payments are usually made within 24-48 hours of a call to their toll free and a second invoice.
And yes, they typically grade lower than other companies. If you're used to getting 10s with everyone else, don't be too disappointed. It's 8s and 9s usually. They're not saying everyone's universally crappy I don't think. That's just probably as good as it gets for them. Rarely do they give 10s. But they have a few on board who are a joy to work with interpersonally. They are positive for the most part and development oriented. They are pretty responsive to communication.