ServiceSense

Two things I thought worth sharing, even though it's small.

Cashed my ServiceSense check this week. Realized they did not give a bonus for a last-minute shop.

It was a good reminder to be aware of what I'm owed. I contacted them that night, got an email the next morning with an apology and the rest is being sent to me. I was impressed with the quick response and the fix up.

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I love them. They were one of the companies I started out with and I must say they are still #1 with me. The nicest, most respectful and responsive people I have encountered MS'ing. Just wish they had more clients in my area.

The only client they had in my area closed. I miss working for ServiceSense so badly.

They are my favorite MSC. They are the only company to actually comment about the current wild fires in my area (Ventura County). They actually said they felt bad about asking shoppers to complete assignments in the affected areas (at the clients' request) and expressed their concern.

Very, very nice people. I have worked for them for over 15 years. Once they overpaid me. I called them. It wasn't much, but they were grateful (and perhaps a bit surpirsed).

@greenwhite11 wrote:

It was a good reminder to be aware of what I'm owed.

This is vital information to me!

I maintain a spreadsheet of receivables, as well as ones for payments received each year.

I'd be happy to share a blank one as a template if anyone is interested.

Have synthesizers, will travel...

I would love a template if you still would share!!
Teri@kerrteamky.com

I would too, thanks!

There is also one in the new shopper section of the forum - one of the pinned threads at the top.

Kim

I created my own. It initially took a lot of work, but now it's clockwork. The first worksheet is a summary of real time MSCs, mileage and payments. Then the following worksheets are by MSC. Those have the details of each shop, with the totals linked to the first worksheet.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

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