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You probably won't receive a response explaining a 9 from any company. There should be notes on the shop log or in the email giving the score. Don't expect them to be more than vague because such a minor deduction is usually just a misspelled word or a minor grammatical error. At this point there is no reason to be concerned unless there is a note somewhere asking you for more information.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Thanks Lisa for responding quickly. I appreciate your input. It's aggravating about the 9 since it says "there were minor errors in the way the shop was performed". So okay, I'd like to know what those minor errors were so if I do one of these again I don't repeat my mistakes. Is that asking too much? I also think having to wait 17 days to get an evaluation is somewhat excessive. But I will have patience for a while anyway.
What's done is done. An egg cracked cannot be cured.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
It is human nature. We all want to know the actual mistake in order to keep from making it again. Editors are mostly ICs like us, so time is money for them if they are only paid per edit. It is hard to blame them for not wanting to do more than send a canned email.
If you think there is a reason to be concerned, by all means shoot the scheduler an email. Otherwise, they could just be overloaded right now. The goal for you is to have them all reviewed in time to be paid out next month
If you think there is a reason to be concerned, by all means shoot the scheduler an email. Otherwise, they could just be overloaded right now. The goal for you is to have them all reviewed in time to be paid out next month
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
@sassymmmm wrote:
I'd like to know what those minor errors were so if I do one of these again I don't repeat my mistakes. Is that asking too much?
Lisa said it real good. Yes, actually, it is asking too much. I was an editor briefly - VERY briefly, because most mystery shoppers working for the company I edited for do not write as well as the majority of forum members,so editing was a really, really hard job. I was paid a flat rate to edit a report. I was paid to edit and get the shop ready for the client. There was no compensation for training or for interacting with shoppers and explaining their errors. A couple of times, I tried it, thinking it might really help a shopper improve. I was wrong. The shoppers didn't just say "thank you" and move forward. They answered, asking more questions and one of them wanted to argue with me. Oddly enough, the shopper who argued, telling me his report was "great" turned in a report that was trash. I had to completely re-write that report to make it usable.
On another subject, there's been speculation that editors might reject a report so the company doesn't have to pay. Just to let you guys know, at the company I worked for, if I rejected a report, I got paid ZERO. So I was willing to completely re-write a report if necessary just to get paid. A report had to be really bad and not adhere to the guidelines for me to reject it.
Jay that is really good information. Thank you. I used to assist a teacher in grading tests some of which required long answers. There were answers to questions that just made you shake your head trying to figure out what they were talking about. I wonder if editing/grading these reports is something like that.
Edited 1 time(s). Last edit at 06/21/2017 02:05AM by sassymmmm.
What's done is done. An egg cracked cannot be cured.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
Edited 1 time(s). Last edit at 06/21/2017 02:05AM by sassymmmm.
I did two shops for them on May 28th. One went right through, got approved, and will be paid June 30 (I hope!). The other languished, and did not get approved for pay...now it is scheduled to be paid July 30. I feel rotten about it -- busted my you-know-what to do these two deadline shops, only to have to wait TWO MONTHS for one of them to be paid?
It's certainly worth sending the scheduler a polite e-mail, asking if there's more info or anything they need in order to get the reports approved -- so that you end up getting paid in August!
It's certainly worth sending the scheduler a polite e-mail, asking if there's more info or anything they need in order to get the reports approved -- so that you end up getting paid in August!
If a report is so bad that it needs to be completely re-written I can imagine it would be a totally different report. A copy of the re-written report could easily be sent to the original shopper.
@spicy1 wrote:
If a report is so bad that it needs to be completely re-written I can imagine it would be a totally different report. A copy of the re-written report could easily be sent to the original shopper.
I agree that it could be, if the MSC's change the way they manage their editing and the editor pay reflects the requirement to communicate with and train shoppers. Right now, most MSCs pay their editors minimal amounts. The editor is only paid if the report is accepted. The editor is paid to edit the report and get it ready for the client. There is no additional pay for emailing back and forth with shoppers or helping them improve their spelling and grammar, As for reports that have to be completely re-written, that is typically because of massive sentence structure issues, usually someone has minimal reading and writing skills, or speaks English as a second language.
Because of the way editors are paid by MSCs, expecting an editor to carry on a communication with shoppers and help them learn from their mistakes is like the client expecting to be able to contact shoppers directly with additional questions. How do shoppers feel about the salesman at the car dealership you shopped contacting you to ask additional questions so he can learn from his mistakes?
"How do shoppers feel about the salesman at the car dealership you shopped contacting you to ask additional questions so he can learn from his mistakes?"
Great analogy!
Great analogy!
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
It's a lost cause because it's not a paid loop, I get it.
However, I don't know about sassymmmm, but English is my first language and I don't slaughter my reports. So, having an editor give me a 7,8 or 9 and providing a one sentence canned statement such as "There were a few grammatical and/or spelling errors" and not providing evidence hasn't flied with me since I have a copy of the report and there are no errors.
As you said, the pay is minimal so I'm sure the work provided is minimal as well and in the US the old adage 'you get what you pay for' is true.. It's nice to know that the industry's cheap pay is reflected in the work performed in editing as well as shopping.
However, I don't know about sassymmmm, but English is my first language and I don't slaughter my reports. So, having an editor give me a 7,8 or 9 and providing a one sentence canned statement such as "There were a few grammatical and/or spelling errors" and not providing evidence hasn't flied with me since I have a copy of the report and there are no errors.
As you said, the pay is minimal so I'm sure the work provided is minimal as well and in the US the old adage 'you get what you pay for' is true.. It's nice to know that the industry's cheap pay is reflected in the work performed in editing as well as shopping.
There are a few, very few, MSCs that will provide more guidance and coaching regarding reports. I've always assumed those editors are employees. Some of the smaller MSCs have schedulers doing double duty as editors. If they aren't trying to grind out hundreds of shops each week, employees may find it more efficient to spend a little time working with shoppers who already provide good reports rather than scheduling anyone and everyone. Service Check and Consumer Service Analysis come to mind as more hands on with their shoppers.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
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