I don't know about this new client, but have found Kimberly and Caroll and Julie very nice to work with in the shops that I have done for them. They have been short-handed in the office recently, but have still been supportive and paid on time.
Since I don't do pizza shops, I hope that their next new client broadens the range of shop types that they do. BTW, they are starting to do a lot of video and on-site audio shops.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.