I had a similar experience with a scheduler from Ath before. I decide not to accept shops from her anymore. She gave me a poo rating after I contacted her supervisor. She gat mad and sent me an email that left a bad taste in my mouth. The other schedulers I deal with have always been personable and top of the line. I no longer receive emails from Katie Brown anymore. either she took me off her list or she no longer works for them!
Dr. Seuss: "Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind