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Service Performance Group

August 11, 2009 08:36PM
If you get an email from them on a project for a client who wants to look at your auto insurance or home equity line of credit - DON'T DO IT!!!!

Despite the high pay, and their promise that no actual action on the account will be taken - the client just wants to "look at the layout of the payment page and will not get personal information", according to both the email and the guildelines - DON'T DO IT!!!!

I signed up for the auto insurance shop, and created a phony password just for the duration of the project. The password was known only to myself, SPG and the client.

I got a call today from the insurance company stating that a claim was made on a stolen car. I didn't make it, and neither did my wife. That leaves SPG or the client.

I see SPG is a member of MSPA. If this is not resolved to my satisfaction in the next 24 hours, my next contact will be with them.
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More Discussions About Service Performance Group (All Companies)
August 11, 2009 08:45PM
Wow. Not good.

I have stayed away from this shop as I don't want anyone looking at those kind of documents. It is not comfortable for me despite the pay. It is always scary to give out this kind of information.

Yet I highly doubt someone at SPG did it. That is a small company with a great rep. and excellent client base - what would they have to gain by filing such a claim on your insurance?

I don't know who the client is, but I can only guess that it is a *much* larger company, who might or might not have some less savory employees than others.

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“Lying in bed would be an altogether perfect and supreme experience if only one had a colored pencil long enough to draw on the ceiling."
~Gilbert K. Chesterton
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August 11, 2009 08:50PM
SPG called me back. Apparently the client says that this happened on a couple of projects where the researcher didn't realize they were auto-submitting a claim by clicking on a particular link. So if not criminality, it's incompetence, and of course they couldn't guarantee that it would not happen again.

We agreed that the client would remain locked out of my account, and I would still be paid for the shop. Now I have to clean up the mess with my insurance agency.
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August 11, 2009 09:22PM
That is noxious. I have heard complaints too often about auto insurance shops in any guise to be willing to participate and I am super concerned about allowing anyone to view any of my own real accounts on line. Your experience confirms my bypassing these shops.
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