Hello, thought I would ask for wisdom from the experienced ones. I've shopped for this company for a few years and never had problem with their pay before.

Lately, they seemed to have a problem with responding to any email inquiry even the inquiry was about their assignment instruction that did not show up online.

Last month, I got an email for bonus pay if we were to request during certain dates. I did, even click off the link from the email to their website.

I requested 6 assignments and got them done. I've always received a '10' rating. So, I know my assignments are full of qualities in details they wanted.

A month later, I got paid.. but they did not include the bonus of each assignments I did for those 6. That's quite a lot of money for me considering the gas, the time and energy I had gone out of my way to do them.

I then sent the inquiries on their website to them 4 times. One for each day I received the incorrect payment. They never responded to my emails. I know that sometimes they called from oversea, like Australia. The scheduler seems to have heavy accents. But I never have their phone number.

What should I proceed? .. in terms of legal action..

I still keep that bonus email I received last month and even attached back to them when I inquired.

Thanks for any suggestions you may have!

I have fought my way through to a promised bonus with them a few years ago, but it had been verbally promised by a scheduler who contacted me. Luckily I had the scheduler name. I have never been able to persuade them to send me a confirming email with the bonus specifically mentioned, so at this point I make sure that when I click on the details I see the right amount and if I don't I will not do the job until it is listed at the price agreed to.

If you only have their email offer of the bonus and the shops did not show the bonus before you performed them, somebody there failed to follow through and it will be very difficult to prove that you accepted the shops based on the offer. I certainly would write a firm but not aggressive email to their shopper.enquiries folks explaining your issue. Copy and paste the email into their little box showing the offer. I would ask them to fix the problem and point out that you have done good work for them in the past but if this is not fixed will be reluctant to help them out in the future. Enter it through their website with the Equiry part as a "Payment"/"Payment was incorrect". They have eventually gotten back to me on my questions though it is slow.

I have never done a shop for them that got graded--or at least that the grade got shared with me.

Thanks much for the advice. I had done the inquiries for that with the copy of the bonus offer. I'll wait and see a couple more days.

The grade I mentioned is from other companies I shopped, not with them but it shows who I am in terms of providing qualities for the reports.

I'm just wondering if legally we can do anything about the issue and the company?

When you accepted the job the posted price was the base price. When you performed the shop it was still the base price. You acted in good faith under the assumption that the bonus would be provided but legally you accepted and performed the job at the base price. While in a perfect world there would be no question about pay, legally you have no leg to stand on. Harsh as this may sound, it would be up to you to prove that they had been negligent and that would be hard to do. This is why I give them fair notice that I agreed to do the job at $X and until that is reflected in my instructions or a confirming email that that is the price that will be paid or see it on my job log on their site, I will not be performing the job.

I believe you can call your phone company and get the numbers of all incoming calls. Figure out the diff in time zones, and speak to that scheduler again. If you can use Skype, calling Australia or wherever she is will be a lot cheaper, only a few cents/minute.

But the problem was that she was responding to an email offer I believe. I don't think those have a person or phone number associated with them and are of the "Do not reply to this email" ilk.

KV wrote--
"I know that sometimes they called from oversea, like Australia. The scheduler seems to have heavy accents. But I never have their phone number."

That's the call she can trace to get a phone # for the co, even if it's not the same person. I've used that service to trace a non-paying customer.

So do you remember when a scheduler called you in the past on a job that there was not a problem with? The point is that the problem is related to shops based on an email offer.

Thanks all for the help. I'll see if I can do anything about tracing back phone #. It always shows up on my caller id as 'out of area'. They might use internet calling. I also responded this one based on email. I did once before last month, same bonus but they did pay me correctly that time. $60 should be worth to trace.

Do any of you have the phone # handy also?

Flash Wrote:
-------------------------------------------------------
> So do you remember when a scheduler called you in
> the past on a job that there was not a problem
> with? The point is that the problem is related to
> shops based on an email offer.

I know that. And it could be very far back, but I'm just throwing in all possibilities. She said she had no phone number for them. She can at least get a number to call this way, if the call was in the recent past.

USA
2450 Atlanta Highway
Suite 201
Cumming, Georgia 30040
Tel +1 770 781 3181
Fax +1 770 781 3107
enquiries.usa@gapbuster.com

I have been cheated so many times by them I quit going jobs 2 years ago, there are too many honest companies out there. Rambles

Thank you bugspost for the phone number. They finally responded to my email after 10 days (6 emails) but insisted that I was wrong on interpreting bonus email. C'mon, it's plain english.

I'm e-fighting back of what belongs to me. If they want to do business dishonestly, the company will not last long.

I'm posting here for everyone to see. Hopefully, their schedulers might stumble upon this site and improve the quality of their staff.

I wonder if there's a company out there auditing the staff of this company, just like we went to do the burgers auditing for them.

bugspost wrote--

>USA
>2450 Atlanta Highway
> Suite 201
>Cumming, Georgia 30040
>Tel +1 770 781 3181
>Fax +1 770 781 3107
>enquiries.usa@gapbuster.com
==================================
Duh! I thought they were hiding their phone # for some reason. Bugs works for the FBI in real life. She has everyone's phone number at her fingertips.

sneakers Wrote:
-------------------------------------------------------
> bugspost wrote--
>
> >USA
> >2450 Atlanta Highway
> > Suite 201
> >Cumming, Georgia 30040
> >Tel +1 770 781 3181
> >Fax +1 770 781 3107
> >enquiries.usa@gapbuster.com
> ==================================
> Duh! I thought they were hiding their phone # for
> some reason. Bugs works for the FBI in real life.
> [i279.photobucket.com]
> 3/images/laughingbunnyanim.gifShe has everyone's
> phone number at her fingertips.


If you ever have problems finding phone numbers for ms companies just go to their homepage for their clients..........they ALWAYS have a contact number for the clients.....