Avitoots, my apologies. I wasn't accusing you of doing it incorrectly. It wasn't clear whether or not you had restated the question in the narrative. I wanted to clarify it because many people do not understand that more is required for a no answer than simply clicking on the "no" button.

Since I had no idea what you did or didn't do, I also included the information about putting the explanation in the wrong section (it happens) or the editor mising it (that happens, too). I can't imagine why an editor would see your comment then ask you to clarify it more when that's not possible, especially if they're honest. It'd be silly to email the shopper, thus creating extra work for themselves while irritating the shopper.

I've been fortunate enough not to have experience with the client LisaSTL mentions above. I have had an editor email me for additional information that was already there. I save all my narrative to Word, so I copied and pasted the the information I'd already provided in my email response to her and said this is what I'd originally included. Was there more she needed? She sent me an enthusiastic email thanking me for that information. Okay?

It irritated me then but I'm not gonna jump down her throat for that now. I've been guilty of emailing a shopper then when I went to add the additional information, saw it was there all along and felt like a boob because I'd missed it. Whoops! C'est la vie. Wouldn't be the first time I acted like a boob. Nor the last, no doubt.

LisaSTL Wrote:
-------------------------------------------------------
> I know which shop avitoots is talking about. I
> have always been contacted for additional
> information for this client. In general, I do not
> hear back regarding any other reports for the MSC.
> The last time I was communicating with an editor I
> even mentioned that the form makes it difficult to
> report anything out of the norm and it's one of
> the few that leave me wishing there was actually
> more opportunity for narrative. The editor agreed
> and told me virtually every report for the client
> requires additional clarification. She also
> assured me the request does not impact a shopper's
> rating or standing with the company. Had this been
> my only shop for the MSC I would be hesitant to
> ever complete another. Knowing it is client
> specific just makes me hesitant to ever shop for
> that client again, LOL!

I'm pretty certain I do too. It's the only shop I've done for Restaurant Cops, the family-friendly pizza buffet chain, right? Yet several things went subpar on my visit, and my report got accepted without challenge or request for clarification. So maybe either my case or Avitoots's case was a fluke. I'd guess the latter, because aside from this thread I've mostly read good things here about Restaurant Cops.

(As far as client-specific concerns go, it was clear from the guidelines there was a major emphasis on the gaming area. This was both boring and uncomfortable for me, an unaccompanied 49-year-old man, but I did provide lots of "D,D,D," including the names of each specific game, as well as pointing out that only one of 11 games available could conceivably hold any appeal to those above toddler age. Maybe this is the area the client found unacceptable?)

Oh, I don't know, D'Agosto, I do a lot of these for a quick pizza buffet lunch. I frequently find a Ms. PacMan or a Frogger, which (2nd childhood?) I love to play and I like the claw machines (it's not the cheap trash in them, it's the thrill of the hunt). But, anyway, as far as the game area, I actually think the owner is more interested in what games are available at each location, whether the room and games are clean, if all the games are working, if hand-lettered signs are posted (like "not working" on a game), if there are extras (change machine, little candy vending machines, etc.), and maybe if you saw other customers using the games while you were there, and if so, how many and what ages. I don't ever make comments about whether the games available hold any interest for me personally.

Dagosto, actually it wasn't even a Restaurant Cops job. Without reading back I'm not sure how it got on this thread. It may have just been a similar experience to the OP.