ICCDS

I did my first shop for them today and am having trouble with their receipt upload system. When I go to upload the receipt, it just says "Please wait. Your file is uploading.." This stays on the screen -- I've waited and waited but it won't upload. Anyone ever have this problem with them? I know the file isn't too large -- it's actually pretty small. Anyways, I sent an email to them with the receipt attached. Haven't heard back yet and I'm hoping this won't be an issue.

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Yes, I have. Trying a different browser usually works for me. Also, if you're on a mac and the files reads as a .jpeg, you can try changing the extension to .jpg. If neither of these things work, contact your scheduler. Don't worry about the report -- all the data should still be there.

I use IE thru Woh.rr.com and have never had a problem.

yea i'm using IE...haven't tried another browser as I don't have one installed and am just waiting for their response to my email

I also had the sam problem on two separate shops--the upload page never appeared. All you can do is contact them and ask about faxing the receipt and invoice page.

I use IE with them - no probs.

Twice I had the problem and twice I didn't but always used Internet Explorer, go figure!
I feel for you.These things happened to me late in the evening. Once I waited till way past midnight. Maybe my scanned receipt was on the ICCDS upload line?

Snuffycuts99 Wrote:
-------------------------------------------------------
> I did my first shop for them today and am having
> trouble with their receipt upload system. When I
> go to upload the receipt, it just says "Please
> wait. Your file is uploading.." This stays on
> the screen -- I've waited and waited but it won't
> upload. Anyone ever have this problem with them?
> I know the file isn't too large -- it's actually
> pretty small. Anyways, I sent an email to them
> with the receipt attached. Haven't heard back yet
> and I'm hoping this won't be an issue.

There are definitely still kinks in the system. I've had a variety of different problems with the upload process, and it's incrdibly inconsistent. However, when the problem has been an upload delay, a different browser has always solved it. However, that said, I don't use IE as a browser at all.

nicelytwicely Wrote:
-------------------------------------------------------
> There are definitely still kinks in the system.
> I've had a variety of different problems with the
> upload process, and it's incrdibly inconsistent.
> However, when the problem has been an upload
> delay, a different browser has always solved it.
> However, that said, I don't use IE as a browser at
> all.

Same here. I thought ICC/DS website says to use Firefox, but I may be mistaken.

I use Firefox and it works just fine. It is a bit slow on the upload, but eventually it goes through.

Sincerely,
H.A.R.D. at work

3offthecharts Wrote:
-------------------------------------------------------
> nicelytwicely Wrote:
> --------------------------------------------------
> -----
> > There are definitely still kinks in the system.
>
> > I've had a variety of different problems with
> the
> > upload process, and it's incrdibly
> inconsistent.
> > However, when the problem has been an upload
> > delay, a different browser has always solved
> it.
> > However, that said, I don't use IE as a browser
> at
> > all.
>
>
> Same here. I thought ICC/DS website says to use
> Firefox, but I may be mistaken.

I had a problem again just the other day. Didn't go through on Firefox, but when I logged in through Safari, the upload worked fine.

Snuffycuts99 Wrote:
-------------------------------------------------------
> I did my first shop for them today and am having
> trouble with their receipt upload system. When I
> go to upload the receipt, it just says "Please
> wait. Your file is uploading.." This stays on
> the screen -- I've waited and waited but it won't
> upload. Anyone ever have this problem with them?
> I know the file isn't too large -- it's actually
> pretty small. Anyways, I sent an email to them
> with the receipt attached. Haven't heard back yet
> and I'm hoping this won't be an issue

I am sorry to hear about the receipt upload difficulty and do appreciate your patience with the process. I am more than happy to assist with questions or concerns. Do you know if when you uploaded the file it was jpg.?
Marti

I actually completed my first shop since they added the upload. It was the proverbially piece of cake

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

LisaSTL Wrote:
-------------------------------------------------------
> I actually completed my first shop since they
> added the upload. It was the proverbially piece of
> cake

Glad it went smoothly Lisa! Thanks so much!

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