It is a tax shop, I got the same message.The blue portal is mostly food shops with some electronic shops and other audits. This company is still a good agency to work for if you follow their guidelines However they are changing also by lowering their shop fees. I don't do as much work for them as I used to for this reason. As for certified forget contactong them during the day, they intentionally have very few people on the phones at that time so that when an IC tries to get extended time to complete an assignment that they capped at 60 minutes but requires 90 minutes no one answers. This company does not play by the same rules they want you to abide by and bear watching.