blaqwumin Wrote:
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> After reading a number of threads here regarding
> this company...I decided I needed a challenge and
> tried to apply. I was almost thru the
> application,when I came across the question;
> "Describe or define the 5&10 staff rule"...I had
> no idea what it was in reference to...I used the
> "back" navigation button at the bottom of the page
> and everything just locked up. When I tried to
> sign back in to completed the app.I got an error
> message that I had completed the survey and
> couldn't complete it again...Sent an email but
> have not received a reply yet and this was 5days
> ago...
>
> Can anyone tell me what the 5 & 10 staff rule is?
> I read all of the info on there site before
> attempting to apply...I simply don't recall
> reading anything about any 5&10 staff rule...any
> assistance will be appreciated...
Hey there blaq,
I am fairly new to all of this myself, but from what I've gathered, the 5/10 rule is a guestimate of the number of staff that comes within five or ten feet within a certain period of time. IE: The number of staff that comes within five or ten feet of you and how they react (usually set by the guidelines). The idea is that when the person conducting the survey comes within these ranges of employees, the employee should stop their activity, acknowledge the guest (in whatever way the specs suggest, a head nod, a smile, eye contact, etc.) and how they resume their work.
I think there might be variations on a theme-- it seems like it might mean something a little different to everyone-- but it seems to be the basic idea.
I hope this helps!