I've had the same experience with them before. It was so bad, that I just stopped doing their shops. I've gone back and completed a couple of them and everything was okay, but I still don't take very many.
I have a MSC that I've emailed the scheduler many times to find out the outcome of a shop that I experienced problems with almost a month ago, and STILL HAVE NOT HEARD FROM HER!! The shop shows on their web page, but it was one of those I had to submit the report as an attachment via email.
It upsets me to no end when we get penalized if we "don't communicate" or don't get a shop completed on time because of unforeseen circumstances and need help, but the schedulers don't seem to care about getting back to us when we have a problem.
AnonymousGirl Wrote:
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> I recently signed up for the MSC and signed up for
> some of their cell phone shops. Well, I did not
> know that I would be having trouble logging in and
> found out through this site that it was a common
> issue recently because of updates.
>
> I emailed the scheduled on Thursday to let them
> know that I was having issues.
>
> Saturday comes around and I get a cancellation
> email..but she hadn't replied yet
>
> So I emailed them and explain that I have not
> heard from my scheduler. I then get an email on
> Monday stating "is there anything that I can help
> you with?"
>
> Umm, yeah, I emailed you on Thursday to let you
> know that I'm having issues logging in and now
> it's Monday.
>
> She agrees to put the shops back on my webpage so
> I tell her that I'll need the ones that i have
> this week moved around, as I cannot input so many
> shops in one day during the week.
>
> Well, she doesn't reply until Tuesday..so more
> shops get cancelled.
>
> I emailed her YESTERDAY MORNING to tell her that I
> need my shops moved around, as I cannot do it
> myself, and no reply yet.
>
> I'm just cancelling all of them. I cannot deal
> with a scheduler who only logs into her email once
> a day.
"Trust in the Lord with all your heart..."