Did two Scenario B shops yesterday. On one, the receipt says Pick Up or something like that. My scheduler told me that is when a customer asks the Blank to hold something or says they would rather pick it up than have it delivered. I am so confused. A) I did not ask for anything b) WHY would I ask a PO more than 75 miles away from my home to hold mail for me (or whatever). They are not budging on this. She told me the rules clearly state that I am not to do personal business. I KNOW that. And I didn't do any personal business. So now what?

Call the Location. Ask why that is on your receipt. Get a name/ clerk id and send that info to your scheduler. With a reason - They will budge...

thanks mrcomputer101. I will do that. last email from the scheduler says that they are seeing this on a lot of receipts, so maybe they will budge. I am not going to do anymore of these shops. I can only be responsible for what I do...or don't do. I don't do any personal business. I do take in/note/observe everything I ams supposed to. I cannot be responsible for what some id-jit clerk puts on a receipt.

Seriously, you can't be responsible? Are you new? We are always responsible for the wrong items rung, wrong dates, wrong times and wrong addresses on receipts, businesses being closed, the associate not following the scenario, editors who can't spell or use proper grammar, incomplete instructions, instructions that change without notice, scheduler errors, company errors, hmmmm did I forget anything here? LOL!

only doing this two years and have lots to learn. I have done quite a few shops and have not encountered anything like this before. I am sure that the report will be sent to the client (with a note saying the shopper does not live anywhere near this ____ so this must be a mistake on the part of the clerk. Meanwhile, I am out the time I spent on the shop, the money I spent on the package, and the money I could have made elsewhere. LOL is right. If I don't I will cry.

I just got my 1st 8/10 rating on a Scen. B with the notation that something was contradictory. I've asked them for clarification but haven't yet heard back. Anyone else had this happen? Pre-thanks for your input.

I once did a credit union shop that was a walk in, not the drive thru. One location I do is in a grocery store and there is no drive thru. I discovered as I went to scan the receipt that it said "Drive up" on it. How ridiculous is that when they don't even have one! But because I didn't know any better, I didn't address it thinking that it would be quite obvious to both the MSC and the client that I couldn't have done the drive up. Well, they contacted me asking me why I had done the drive up, I said I hadn't and explained it didn't exist, and they said then I needed to address that in my report. I did, and they docked me for "having to contact you". Ha! They didn't HAVE to contact me; they should have verified in their own info that there was no drive thru and that I had done everything right. But no, blame the shopper, of course! It happened again and this time I made the note and all was well, but I still think it's completely ridiculous. Sometimes I wonder why I keep at it knowing that companies will treat a shopper this way over and over again?!!

jersey07032 Wrote:
-------------------------------------------------------
> thanks mrcomputer101. I will do that. last email
> from the scheduler says that they are seeing this
> on a lot of receipts, so maybe they will budge. I
> am not going to do anymore of these shops. I can
> only be responsible for what I do...or don't do. I
> don't do any personal business. I do take
> in/note/observe everything I ams supposed to. I
> cannot be responsible for what some id-jit clerk
> puts on a receipt.

I am getting to the point that I don't care about the silly ratings. They gave me a couple of 7s on the phone call shops I did (different client, different story.) I am an A student type so it was hard for me to swallow. Finally, it dawned on me. I am getting paid. What do I care about their silly ratings. I got comments about errors in syntax. I can't say I never make a mistake, but I am curious to know what these syntax errors were. I asked for some specifics, but never heard back.

cvb42jeb Wrote:
-------------------------------------------------------
> I just got my 1st 8/10 rating on a Scen. B with
> the notation that something was contradictory.
> I've asked them for clarification but haven't yet
> heard back. Anyone else had this happen?
> Pre-thanks for your input.

Their owner regularly monitors their Facebook page. You might want to ask for the clarification on their Facebook page.

just got an email from the scheduler. I WILL be paid for the shop. I responded, thanking her...because I am a toad! I also asked her what I should do if/when this comes up again. I have not heard back. I doubt I will hear tonight since it is almost 11:30. More will be revealed.

Thanking her is not being toady It's good mojo!

True Lisa. But right now I feel a little bit beaten up. And a tad discouraged. Tomorrow is another day. No shops. So I will be applying to more companies. :-)

I also love it when you get questions about whether you can figure out why the sales associate didn't ask you"______" Like I know why they hire these people. I have no idea why they didn't ask about the reward program. I am sure it is somehow my fault.

My favorite was when I got that question---- and it was a competitor shop. Obviously they don't train their competitors to say their catch phrase.

Edited 1 time(s). Last edit at 11/09/2011 04:55AM by Shelly.

Shelly. Thanks for making me laugh.

I just got my rating on this shop: a 9

with this feedback


You followed the guidelines correctly; however, more details about your visit to the post office should be included in future surveys.

Thank you.


Sometimes I think they just make this stuff up. LOL

..... died (((((
I always look here [yourdeathdate.info]
Death when it comes will have no denial.

What a difference a day makes. Got a message from the scheduler. She tells me not to worry (Roh?) I will get paid in the future, not to question the receipt. But, they (the editors) will keep challenging me. So I will have to jump through this hoop each time, assuming a clerk puts the erroneous info on the receipt.

what is this yourdeathdate.info stuff?

The bigger questions is why are the jerks bothering us with this crap!

Yeah, I thought we were supposed to limit our discussions to MSCs and Mystery Shopping. I hate OUTSIDE issues. We all have mystery shopping in common and I like it that way.

there must be a moderator who can remove those posts?

It will get done. I've seen these posts before and after a member of the forum replies with "SPAM" they are eventually deleted. Maybe if those spammers would get a real job or 2 or 3, like most of use here, they wouldn't have time for that crap. There's a special room being prepared in hell for them.

jersey07032 Wrote:
-------------------------------------------------------
> What a difference a day makes. Got a message from
> the scheduler. She tells me not to worry (Roh?) I
> will get paid in the future, not to question the
> receipt. But, they (the editors) will keep
> challenging me. So I will have to jump through
> this hoop each time, assuming a clerk puts the
> erroneous info on the receipt.


The better schedulers/MSCs know that not everything goes as it should. So, I've found it's best if you can head off legitimate questions by explaining it in the report (if the form allows it) or in a separate email to the scheduler. For example, I had a recent shop where the time was off by an hour on the receipt. I verified the time by my clocks, both my cell phone and clock in the car and said so in the report. In another instance, the clerk did not ring up the transaction, despite the register being right there and provided a hand-written receipt. Both reports went through without a hitch and got the best score.


If you find a scheduler that can't accept an accurate report, it's time to try a different tactic - try going over their head.

PS: Bare has a good reputation and I have no problems with them.



Edited 1 time(s). Last edit at 11/11/2011 10:15PM by vlade5394.

Timely mention mention regarding receipts, pun intended. With the change just a few days old it is highly likely that receipts from small establishments who still have to change things manually will be incorrect.

Lisa: I so agree with EVERYTHING you put here! lol


LisaSTL Wrote:
-------------------------------------------------------
> Seriously, you can't be responsible? Are you new?
> We are always responsible for the wrong items
> rung, wrong dates, wrong times and wrong addresses
> on receipts, businesses being closed, the
> associate not following the scenario, editors who
> can't spell or use proper grammar, incomplete
> instructions, instructions that change without
> notice, scheduler errors, company errors, hmmmm
> did I forget anything here? LOL!

The Scenario A: soooooooo easy! The report is a little quirky though. Small bug that messes with the time you input from the receipt.

May just try Scenario B for the heck of it. Looks like these are pretty popular.

Has anyone done the college shops yet? If it is anyway like the Service Intelligence ones, BARE is underpaying folks big time on these types of assignments.

Eric The only difference between A and B is with B you have to check on some specific packaging material and use one of these for your shipping. I had problems because the clerk put "Customer Hold." or something like that, on my receipt. I am not sure about the exact verbiage but it means "customer wants mail held." I guess you would use it if you were leaving town for a few days or more. This is considered personal business--not allowed! I had to argue my case with the scheduler because the editor rejected the shop. I asked (more than once) why I would tell a _______ _________ 75 miles away from home to hold my _________. The scheduler finally admitted that other editors were seeing this on customer receipts. I was FINALLY told I would be paid for the shop. This could have happened with any scenario, so back to my original point. If you've done A, you can do B. Easy $10 and even better if you really have to or want to mail someone a package.

Eric in Tampa Wrote:
-------------------------------------------------------
> The Scenario A: soooooooo easy! The report is a
> little quirky though. Small bug that messes with
> the time you input from the receipt.
>
> May just try Scenario B for the heck of it. Looks
> like these are pretty popular.
>
> Has anyone done the college shops yet? If it is
> anyway like the Service Intelligence ones, BARE is
> underpaying folks big time on these types of
> assignments.

I did one PO shop for BARE. I found it quick and easy. I got a score of 8/10 with no explanation of why I got 2 points deducted. I e-mailed them and the project manager (or some big wig) happened to be the person who received my e-mail. He said that they require their editors/reviewers to write comments with all scores. He changed my score to a 10 but I still never got an explanation of the original score. I have not been assigned any of the newer PO shops that I have applied for so I gave up on them.

Bare is one of the companies that tells me I had a lot of grammatical errors on one report and that my writing and grammar are outstanding on the next. I cannot get anyone to tell me what they found wrong in the "problem" report. And I know my writing skills don't change. I have learned to smile and let it ago. An 8 probably means that you won't be able to self-assign. But...I have gotten 7s from Bare (on a couple of the silly, time-sucking phone shops) and I never had any difficulty getting work from them.
Shop2LiveinFL Wrote:
-------------------------------------------------------
> I did one PO shop for BARE. I found it quick and
> easy. I got a score of 8/10 with no explanation
> of why I got 2 points deducted. I e-mailed them
> and the project manager (or some big wig) happened
> to be the person who received my e-mail. He said
> that they require their editors/reviewers to write
> comments with all scores. He changed my score to
> a 10 but I still never got an explanation of the
> original score. I have not been assigned any of
> the newer PO shops that I have applied for so I
> gave up on them.

I love the PO shops though C is my least favorite due to the bigger cash outlay. I'd do 8-10 PO shops/day if they'd let me (and I really don't know why they won't).

I would too. IF they would assure me that I am not going to be penalized for stupid stuff the id-jit clerk puts on the receipt. I THINK they do have a limit re: the # of these shops you can do a day. But I could be wrong. They don't shop every facility in my area and the rest require some travel. But they are easy!