AI

I know it's the future but I've had three bad experience while the AI learned what it needed to "try" to fix my problem.

One is my insurance company I haven't had an issue with for 45 years and now crap! I can't chat with a real person an they dont allow what i need in their phone tree the bot referred me to.

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Those chat things are useless. They just repeat everything you can find by yourself on a FAQ page.

Most times, saying "representative" to the phone ones or typing it into the chat will give a path to a human agent. They may have it set to require you to say it more than once, too. As if the reps are Beetlejuice and you have to ask 3x to summon one...

Agent, agent agent didnt work. I'll have to try representative next time.

Intereresting AI couldnt interpret agent to representative or a live person. Or am i wrong?

Edited 1 time(s). Last edit at 04/05/2025 02:01PM by wrosie.

I groan when phone trees answer. When I need to speak with an actual person, I try--in one string of words--"customer representative, human being, live person." Usually the voice responds along the lines of "I understand you are trying to reach an agent" and I generally get transferred into a queue where a real live human being answers. I had a situation yesterday, with an airline, where I reached a dead end in the customer service tree when I pushed the proper buttons for my situation, so I tried again with the options for getting sold something. I figure there will usually be a live person speaking when companies think you want to buy. I got someone, who actually helped me. Woohoo!

Customer service usually works for me.

I actually have an open claim with my insurance company and the phone tree doesn't have that option since AI took over.

The technology is so not there yet....at least for simple operations like search. I've laughed recently at how it misses the intent of the question entirely and goes off on something else.

I much prefer real intelligence vs. the artificial variety...

Have synthesizers, will travel...

@BarefootBliss wrote:

The technology is so not there yet....at least for simple operations like search. I've laughed recently at how it misses the intent of the question entirely and goes off on something else.

Yes, it does misunderstand me & tries to answer a compltely different question (that I didn't ask).

@CoolMusic wrote:

I much prefer real intelligence vs. the artificial variety...

I don't thjink you are alone.

Between a call center in Uttar Pradesh and a hallucinating chatbot, I sometimes prefer the chatbot for failing quicker and wasting less of my time.

AI is like having a drunk uncle try to tell you what happened at the family reunion.

I don't generally engage with chat bots, I've tried, most just make you go back over the steps you've already taken to get what you need. And they don't seem to be able to actually get you to the correct department for the issue at hand. With the phone tree, if you say "tech support" you'll get Customer Service. If you say "Customer Service" you'll be switched to Sales. They speak a different language, and I don't mean computer language, I mean corporate double speak. They don't believe you know which department you actually need to talk to and they are programmed that way on purpose.

Edited 1 time(s). Last edit at 04/07/2025 09:51PM by Morledzep.

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