I'm the only one in my family who LOVES self-checkouts. There are few things I find more annoying than having to wait in line to check out. We have two Walmart stores here, and both will normally only have one, or at most, two check out lanes open that are staffed. When the self-checkouts are on the fritz, I've had to wait in line dang near 30 minutes to check out at Walmart.
One of our Food Lion stores had 4 self-checkouts installed over the summer. Now, that is the only Food Lion I shop, even though it is across town from me. I get so tired of being behind people who have an entire shopping cart full of groceries, then go to pay and their bank card (or EBT card) has little or no funds. Then, I have to wait...and wait...and wait, while they figure out which items they are keeping and which ones they are putting back. Then there are those who leave their card/cash/coupons/etc in their car, and have to go get it. It seems nearly every time I go through a cashier-staffed line, I have to wait for a ridiculous amount of time until it is my turn. So whenever a self-checkout is an option, I'm there! I've memorized the PLU codes for the loose fruit and vegetables I buy, so I don't get hung up on that.
Does this make me an unpaid employee? Maybe?! But, I value my time, and I'll gladly scan and bag my own stuff, if it saves me time.
There is the truth.
Then there is the right thing to say.