What have you experienced at restaurants that boggles your mind? Recently, shopping at a chain seafood restaurant, my plate of mix seafood pasta was excellent, until I came to a closed mussel. It was completely closed. When a clam or mussel do not open after cooking, it means that it was dead before cooking, and it is therefore, not edible. It should not have been served. I showed it to the server, but she did not know what to do, so she asked the Mgr to come over. The Mgr's response was, "They came in a bag, and they came that way." I was totally dumbfounded by this response from this inept Mgr. They will not replace that mussel, it was 1 of 6 on the plate. Nothing was done, no apology, no replacement, no offer of comp, nothing. The server claimed they cannot replace one item, they had to redo the whole dish. I gave up, just paid, left and write it on the report.
Edited 1 time(s). Last edit at 02/08/2023 08:11PM by ShopperFun99.